What are the responsibilities and job description for the Madras Campus Streaming Support Technician position at Central Oregon Community College?
Position Details
Position Information
Position Title
Madras Campus Streaming Support Technician
Classification Title
Temporary PT Hourly
Hourly rate, Stipend, or Load Unit
$20.00/hour
Close Date
06/30/2026
Open Until Filled
Yes
Open Until Filled Notes
Open For 2026-2027 Academic Year
Position Type/Employee Class
Temporary PT Hourly
Instructor Status
Not applicable
Overtime Eligible
Non-Exempt
FLSA Status
Campus Location
Madras
Primary Purpose
The Madras Campus Streaming Support Technician provides on-site classroom and technical support for courses utilizing streaming technology. This position serves as the primary on-site liaison between students, instructors, the eLearning Department, and ITS, ensuring the smooth operation of classroom AV and streaming systems.
Streaming Technology
Streaming technology enables live classroom instruction to be delivered in real time between multiple COCC campus locations using classroom-installed cameras, microphones, and audiovisual equipment.
Due to the geographic distance from the Bend campus, where the primary support functions are located, this role is critical in providing timely, first-response troubleshooting for AV and streaming issues. This is an excellent opportunity for a customer-focused individual with an interest in educational technology. Comprehensive on-the-job training will be provided to familiarize the successful candidate with COCC’s classroom AV and streaming systems, support procedures, and instructional technologies.
Essential Duties and Responsibilities
- Orient students to classroom procedures and streaming processes, including physical classroom logistics and use of streaming technology.
- Operate classroom computers, cameras, screens, microphones, and streaming technology to optimize the quality of instruction.
- Serve as the first point of contact for AV and streaming technology issues at the Madras Campus. Perform basic troubleshooting of projectors, displays, audio equipment, cameras, control panels, and streaming software.
- Record and troubleshoot issues that arise with the technology; document steps taken and outcomes, and escalate unresolved issues to eLearning and ITS with clear reports.
- Act as an on-site liaison between the Madras Campus and Bend-based eLearning and ITS departments; communicate proactively regarding recurring issues, equipment needs, and improvement opportunities.
- Distribute, collect, scan, and deliver class materials between students and instructor according to instructor’s directions.
- Maintain communication with instructors and eLearning staff throughout the term.
- Other duties as assigned by classroom instructor, eLearning department staff, or ITS.
Department Specific
Knowledge, Skills, and Abilities
Individuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies.
- Ability to communicate effectively, both orally and in writing, with students, faculty, staff, and individuals from diverse backgrounds.
- Ability to identify, troubleshoot, and communicate technical AV and streaming problems in the classroom.
- Ability to work collaboratively with ITS staff, eLearning staff, Madras campus staff, students, faculty, and streaming class assistants at other campus locations.
- Ability to work independently, prioritize tasks, and seek assistance when needed.
- Ability to use a computer (all Windows platforms), AV control systems, scanners, projection devices, and printers.
- Strong problem-solving skills; customer-centric approach and ability to remain calm under pressure.
Ergonomic Requirements
Working hours may vary from week to week based on the streaming class schedule. A flexible work schedule, including occasional evenings or weekends, may be necessary due to the nature of the responsibilities.
Individuals must be able to function effectively indoors in a classroom or office environment engaged in work of primarily a sedentary nature. Requires the ability to work at a workstation for extended periods. Requires ability to write, read written materials and computer screens, and to use telephonic and video conferencing communications. Occasional lifting up to 25 lbs. (e.g., moving equipment). Must be able to kneel, stoop, or reach to connect cables or adjust equipment. All individuals are required to perform essential functions with or without reasonable accommodation.
Minimum Requirements
Education:
- High School Diploma or GED
Experience:
- Ability and willingness to learn new technologies, classroom AV systems, and streaming support procedures.
- Basic computer skills and familiarity with Microsoft Windows and common software applications.
- Basic experience using video conferencing tools such as Zoom, Microsoft Teams, Google Meet, or similar platforms.
- Strong customer service skills and ability to communicate effectively with students, faculty, and staff.
Equivalency Statement
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.
All employees are required to successfully complete and pass a background screen, which includes a criminal history check.
All employees are required to successfully complete and pass a background screen, which includes a criminal history check.
Preferred Qualifications
Education/Experience:
- Experience working in a higher education setting
- At least six months of experience working with computers, AV equipment, or streaming technology in an educational, office, or technical support setting
- Experience supporting or troubleshooting streaming technologies, video conferencing platforms, or classroom technology systems.
EEO Statement
The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.
In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.
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