What are the responsibilities and job description for the Technology Support position at Central Office?
OKOLONA SCHOOL DISTRICT JOB DESCRIPTION
POSITION TITLE: Technology Support
TITLE OF SUPERVISOR: Superintendent
GENERAL RESPONSIBILITIES: To maintain the school computers and peripheral components in a condition of operating excellence so that full educational use of them may be always made.
SALARY: TBD.
QUALIFICATIONS: • Bachelor’s degree license preferred. • At least three years of experience preferred. • Such alternatives to the above qualifications as the Board may find appropriate and acceptable
DESCRIPTION OF DUTIES:
- Install and/or work with vendor personnel on installation of hardware and peripheral components.
- Loads specified software packages such as operating system, word processing, or spreadsheet programs.
- Refers major hardware problems to vendor service personnel for correction. Work with vendor personnel to ensure problems are corrected.
- Instructs user in use of equipment, software, and manuals.
- Answer inquiries in person and via telephone concerning systems operation. Recommends or performs minor remedial actions to correct problems based on knowledge of system operation.
- Replace defective or inadequate software packages.
- Consults with administration about problems such as computer equipment performance, output quality, and maintenance schedule and replacement schedule.
- Recommend purchase of equipment.
- Work with State Department of Education Personnel to maintain regional hub at The Okolona School District.
- Attends technical conferences and seminars to keep abreast of new software and hardware product developments.
- Completes and files with appropriate agencies, required paperwork that relates to computer support technology.
- Keep administrators and staff current in the new technology development of new technologies.
- Train administrators, teachers, and students in the use of various technologies.
- Assist in updating the district’s technology plan.
- Performs other such duties as assigned by the superintendent or designee