What are the responsibilities and job description for the Customer Service Representative position at CENTRAL NATIONAL GOTTESMAN INC?
As a Customer Service Representative at Lindenmeyr Munroe you will get to:
- Engage with customers by responding promptly to inquiries, providing product information and availability, and processing orders coming via email, phone and ecommerce.
- Develop and maintain superior product knowledge in order to serve customers and recommend potential products to management by capturing and analyzing customer needs and feedback.
- Communicate with customers about forecasts, order status, changes, and delivery with proper documentation.
- Work closely with suppliers for production / ready dates and resolve order issues by recommending the best solution, expediting the adjustment, and following up to ensure resolution.
- Manage inquiries from and/or coordinate with other branch/regional offices to resolve order-related issues.
- Create and maintain accurate customer account data and records in our order management system.
About you…
Our Customer Service Representative position offers you the chance to jump start your career by solving real business challenges. You’ll have the opportunity to build your skills in project management, relationship building, and more. Due to the fast-paced nature of our business, there are certain traits that will help you to succeed.
- You are a relationship builder with excellent interpersonal / customer service skills including being friendly, courteous, proactive, and helpful.
- You are an excellent communicator both verbally and written and understand the true meaning of active listening.
- You demonstrate great attention to detail, hold yourself to a high standard, and take pride in the quality of your work output.
- You’re adaptable in a challenging market and work well with a sense of urgency in a fast-paced environment with competing priorities.
- You can work both autonomously and collaboratively to resolve issues, drive results and manage complexity.
- You have a can-do attitude, are action oriented, self-aware, resilient and self-motivated to follow through and deliver results.
Preferred experience/education:
- High school diploma or equivalent.
- Experience with sales, customer service, purchasing, and / or inventory management is not required, but is a plus.
- Proficiency with Microsoft Office (Word, Excel, and Outlook) is required.
- Previous experience in, or knowledge of the paper, printing, packaging, or distribution industry will be an advantage.