What are the responsibilities and job description for the Deposit Operations Specialist position at Central National Bank?
Description
At the core of Central National Bank’s mission is service. Our Deposit Operations team handles many of the back-end, clerical processes that, when done well, result in a better experience for our customers. At times, they work directly with customers to solve issues, and they also frequently interact with other employees.
Requirements
Skills and Qualifications
- Fosters a positive environment with an optimistic, can-do attitude
- Ability to work independently as a self-starter, while also working well with a team
- Effectively communicate information (orally and in writing) to both employees and customers in a professional, composed, and concise manner
- Strong organization skills with attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- Proficiency in Microsoft Office applications (especially Outlook, Word, and Excel), and the desire to become proficient in all applicable bank systems, products, and services
Deposit Operations Responsibilities
Cross-Functional Support in both Deposit Operations and Treasury Management
- Perform a wide-range of duties: Exception item processing, handling return checks, account maintenance, and debit card transaction research and disputing
- Enter and verify wire transactions throughout the day and assist with other wire-related tasks (end-of-day balancing, reports, etc.)
- Coordinate Proof of Authorization (POA) requests from other banks and coordinate with CNB ACH originators in the obtaining of supporting documentation
- Respond quickly to employee and customer requests pertaining to all Deposit Operations. This includes answering questions, investigating and correcting errors, and actively resolving problems or other issues
- Investigate and resolve research and adjustment inquiries within the bank’s policies and procedures
- Perform all back-office tasks, as required
- Manage existing and new projects as assigned by supervisor
- Gather data and process various departmental monthly reports
- Print new/replacement debit cards
- Serve as a fully trained back-up for wires, ACH, Positive Pay, and other daily Treasury Management tasks
Central National Bank is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.