What are the responsibilities and job description for the Customer Contact Center Rep I position at Central National Bank?
Position Description: Lead. Empower. Build. Invest. Adapt.
Perks:
Day to Day:
Next Steps:
Equal Opportunity Employer/Veterans/Disabled
If you are looking to become a part of a leading institution that is making an impact within the communities it serves, look no further! Central National Bank is looking to add a Customer Contact Center Representative I to the team.
Perks:
As a full-time team member, you get access to a variety of benefits which include:
- Paid leave including vacation, personal, sick
- Paid holidays
- Paid volunteer time
- Health Insurance
- Dental, vision, cancer, short-term disability, long-term disability, etc.
- Access to our employee assistance program
- 401K & Generous Match (subject to eligibility requirements)
Day to Day:
The primary function of this role will be to assist customers and potential customers with their telephone requests, explain services, respond to problems, and direct telephone calls to the appropriate area. Other day-to-day functions may include:
- Maintaining an effective level of product/program knowledge.
- Actively developing business through new and existing relationship management.
- Participating in focus groups to provide input/feedback regarding programs and products.
- Acting as the point of sale and service for the telephone delivery of Bank products and services.
- Determining customers’ financial needs and selling appropriate depository or credit products/ programs.
- Deepening customer relationships through the sale of multiple services.
- Ensuring that all business transactions are in compliance with operational, technical and regulatory requirements.
- Other duties as assigned by management.
Experience:
You might be wondering what we are looking for in a candidate. This role requires a relationship-focused professional who can build strong connections, collaborate effectively with customers, and confidently manage routine conflict resolution. Success in this position depends on maintaining a high level of confidentiality, exercising sound judgment and discretion, and communicating with professionalism, tact, and diplomacy. While prior banking experience is not required, candidates with a strong customer service background are highly encouraged to apply.
Next Steps:
Head on over to centralnational.com/careers and complete a quick application. If your qualifications match up, a member of our team will be in touch with you to discuss the next steps.
Equal Opportunity Employer/Veterans/Disabled