What are the responsibilities and job description for the Receptionist position at Central Montana Medical Center?
- Greet, assist, and directs visitors, patients, staff and other facility callers.
- Performs secretarial duties including typing, filing, answering telephones and making copies.
- Interfacing with facility staff and outside contacts, vendors and the public.
- Pull patient’s medical file and prepare necessary paper work for patients scheduled daily.
- Collect face sheets, super bills, or reports and path reports etc. and get information to supervisor
- Enter daily all patients’ demographics.
- Get mail and open it – get checks and EOBs to supervisor for posting.
Center's fiscal viability and: •
Actions and communications that contribute to a team concept and create a
positive environment for all customers
•
Acceptable performance of essential and all job duties •
Acceptable attendance record •
Accountability for safety to self, patients, visitors and all customers, and care of
equipment and building
•
Adherence to departmental and facility policies and procedures, education
requirements, compliance monitoring and reporting, and CMMC Code of
Conduct
•
Accountability for the consequences of own actions
•
Physical and emotional ability to perform essential functions •
Acceptable background investigation results if required for position
Minimum Education, Experience, Licensure, Certification required:
- High School diploma or equivalent.
- Reading and writing skills.
- Strong interpersonal skills.
- Needs to have good telephone techniques.
- Basic filing, office procedures and word processing.
- Strong organizational skills and advanced computer skills.
- Must be able to handle multiple duties concurrently and be able to work in a “team” environment.
- Advanced computer skills.
ESSENTIAL FUNCTIONS/DUTIES:
(Must be able to perform with or without accommodation)
1 Receives and screens phone calls and follow through with messages and scheduling of
appointments.
2 Organize and prioritize materials, appointments, and responsibilities.
3 Maintains information, reference materials, and appropriate policies and procedures issued by
Central Montana Medical Center.
4 Handles general secretarial duties such as filing, typing, phoning, mail and supplies.
5 Greet patient and get patient’s information for patient charts.
6 Completes other duties as assigned.
Knowledge, Skills, Abilities:
- Broad scope of CMMC functions and interrelationships.
- Concepts of public/employee relations.
Secretary/Receptionist
- Proper format for business letters reports policies/procedures etc.
- Resource for pertinent information.
- Central Montana Medical Center policies/procedures.
- English composition, mathematical computations, appropriate office machine capabilities.
- Knowledge of operation with following computer hardware functions as well as knowledge in Word
Computer keyboard /Typewriter
Microsoft Word, Print Shop, Excel and other pertinent computer programs
Copy Machines (various models)
CPSI (pertinent to Physician’s office)
10 – Key adding machine
Fax machine
Various printers
Ability To: Maintain confidentiality on all Central Montana Medical Center matters.
- Handle numerous projects/problems at the same time with constant interruptions.
- Deal effectively with a variety of personality types.
- Adapt to fluctuation in workload, and take responsibility for managing work hours appropriately.
- Work without supervision.
- Use tact and be sensitive to staff, public, physicians, callers, etc.
- Assume additional duties as needed.
- Communicate effectively verbally, in writing, or personally.
- Use good judgment, seek guidance when necessary, recognize, establish, respond to priorities.
- Maintain confidentiality and accuracy.
Category I Direct contact with blood or other bodily fluid to which universal
precautions apply
Category II Activity performed without blood/bodily fluids exposure, but
exposure may occur in emergency
Category III Task/activity does not ordinarily entail predictable exposure to
blood/bodily fluids
OTHER EPOSURE for this position:
Radiation
Noise
Other (Specify) Extended periods in front of PC.
PHYSICAL DEMANDS:
(Essential functions strength rating for position - see Job Analysis)
Sedentary Exert up to 10# occasionally or negligible force frequently
Light Exert up to 20# occasionally, < 10# frequently or negligible force
constantly
Medium Exert up to 50# occasionally, up to 25# or up to 10# constantly
Heavy Exert up to 100# occasionally, up to 50# frequently or up to 20#
constantly
Very Heavy Exert > 100# occasionally, > 50# frequently or
> 20# constantly
