Overview
Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes
Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts,
Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
Job Description
Job Summary: Central Market is a specialty grocery that started in Austin, TX in 1994, and has grown to 9 locations in Texas. What makes Central Market one of the freshest markets in the country? Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie's wonderland. Our commitment beyond the plate is another reason we're a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our nine stores is a market in the truest sense is a place to exchange goods, services, and ideas for those really into food.Become one of the first Department Managers in our Store eCommerce business! As an eStore Manager, you'll be responsible for the total operation of a Central Market eCommerce Curbside / Home Delivery department, including Customer and Partner relations, merchandising, and financial performance. You'll manage overall direction, coordination, and evaluation of the department.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. "Partner-owned" means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... commitment to work hard to make sure your Customers and Partners feel appreciated and respected?HEAD FOR BUSINESS... the know-how to combine first-class customer service and merchandising / selling?PASSION FOR RESULTS... ability to meet sales goals in a fast-paced environment while handling multiple, concurrent tasks?We are looking for:retail management experience; School of Retail Management (SORM) trainingexcellent interpersonal and communication skillssomeone who's passionate about learning, communicating, and training
Key Responsibilities & Essential Functions:
- Management:
- Spends the majority of time using independent judgment in making employment-related and business decisions, or effectively recommending such decisions, including but not limited to, product and department related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving Partner-related matters
- Supervises, coaches, develops, and trains eCommerce team; builds relationships by fostering teamwork
- Drives overall department productivity; manages individual Partner productivity; manages hours in the department with effective scheduling, based on demand needs; ensures appropriate staffing levels; adjusts as needed to meet UPPH budgets
- Tracks / anticipates orders and Partners issues; researches / analyzes existing or potential process breakdowns; works with appropriate Partners to identify and solve problems
- Communicates continuously with Store staff / management regarding daily shift events / concerns; communicates feedback and potential solutions regarding current process / opportunities, including technology, to Regional or Corporate Leadership; shares best practices with other eStores that benefit the department overall
- Ensures eCommerce-related Standard Operating Procedures (SOPs) are executed (e.g., maximizing productivity, accurate order selection, on-time home deliveries, on-time curbside deliveries, store audits, safety inspections, etc.)
- Reviews and approves all daily / weekly / monthly paperwork for eCommerce transactions relevant to Curbside (credit card reconciliation, overrides / refunds, EBT, etc.); reviews / maintains all retail control paperwork for eCommerce
- Assures eCommerce pricing integrity; follows Shelf Edge SOPs and working with Corporate Business manager(s)
- Accountable for all DSD products; manages all warehouse merchandise received related to eCommerce
- Monitors and manages potential shrink
- Sales:
- Responsible for communicating and executing Company initiatives at the Store level
- Accurately forecasts holidays and competitive activity to maximize sales
- Maintains facility in a creative and customer-friendly manner to maximize sales and gross profit potential
- Reviews / analyzes financial Store reports to formulate strategies to grow the business
- Develops sales growth plans that include improving customer experience and community outreach (grassroots marketing)
- Works closely with eCommerce Business managers to maintain a complete and accurate in-store assortment and a competitive awareness of the business; conveys a competitive price image on our products
- Food Safety / Sanitation:
- Ensures all federal, state, and H-E-B regulations and standards product freshness, food safety, and sanitation are met
- Ensures facility and equipment are properly maintained, and in good repair to ensure product integrity and Partner safety
- Ensures highest level of quality and presentation in products and services
- Customer Service:
- Offers, teaches, and role models superior customer service
- Develops a strong team that is passionate about an A Customer Experience, including hospitality, accuracy, efficiency, in-stocks / substitutions, and wait times
- Listens / shows sensitivity to Partner and Customer concerns; handles issues professionally and effectively; uses Customer Recovery as appropriate
- Monitors dashboard to expedite customer throughput
- Provides base customer support for website issues and problem-solving for customer ordering issues when possible
The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Qualifications & Key Requirements:
Work Experience:
- of retail management experience -
- Experience in successful leadership -
- retail management experience -
Knowledge/Skills/Abilities:
- In-depth knowledge of fresh departments (Market, Produce, Seafood, Deli, Bakery, and seasonal merchandise transitions) -
- Knowledge of government regulations related to food safety -
- Understanding of product integrity -
- Proficiency in interviewing and communication -
- Proficiency in H-E-B guidelines and procedures -
- Excellent interpersonal and communication skills -
- Organization and planning skills -
- Computer skills, including basic browser troubleshooting, MS Office (Word, Excel), and H-E-B systems -
- Ability to manage multiple priorities and shift focus between tasks -
- Ability to handle stressful situations -
- Ability to delegate effectively -
Education:
- School of Retail Management (SORM) training, or equivalent experience -
Licenses/Certifications:
Physical Demands & Working Conditions:
- Function in a fast-paced retail environment that requires detailed work and precision
- Work with customers, and stay attentive to their needs
- Constantly reach at waist, grasp
- Frequently stand, walk, reach at shoulders, reach at knees, push / pull with arms
- Occasionally be exposed to cold conditions, wet conditions, and loud noises
- Occasionally sit, reach at overhead, reach at floor, bend, stoop, squat, crouch, kneel, crawl, climb stairs, climb ladders, pivot, twist, pinch, perform fine motor movements
- Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Last revised: 04/01/2018
