Parts Advisor

Central Maine Motors Auto Group is hiring for a Parts Advisor. This is an exciting opportunity to be part of a trusted, well respected, family owned business that is continually expanding. We are a reputable dealership that rewards hard work and excellence with a pleasant, relaxed work environment. We have an opening for a Parts Advisor that is seeking to join a top notch Dealership organization with numerous advancement opportunities available.

At Central Maine Motors, our teams of highly trained employees work hard to ensure every customer leaves the dealership happy and satisfied. If you like to work in a fast paced environment and want to work for a company that knows what it means to take care of people, then this might be the job for you

The Parts Advisor is an essential position to the success and profitability of the Parts Department as a Parts Advisor, you will be responsible for accurately receiving and stocking parts and accessories and ensuring parts and accessories are available for customers and for technicians to perform repairs.

ESSENTIAL FUNCTIONS/TYPICAL DUTIES

• Receives all parts deliveries and stocks items in their proper location.
• Greets customers in a pleasant manner and treats customers fairly and with honesty to ensure customer satisfaction, knowing that customers have other options in the market.
• Actively seeks information from customers to understand circumstances, problems, expectations and needs in order to develop solutions.
• Shares information with customers to build their understanding of parts and services available to them.
• Sells parts, accessories and/or services to customers and places orders with outside vendors when requested items are out of stock.
• Notifies customers of arrival of special orders and makes referral for appointments for service.
• Advises customers on substitution or modification of parts if/when replacement is not available.
• Prepares sales slips or sales contracts and receives payment or obtains credit authorization.
• Reads parts catalogs or electronic parts/inventory systems to determine replacement part stock numbers and prices.
• Records all sales, lost sales and customer transactions and enters customer order information into Customer Relationship Management (CRM) System.
• Picks up and delivers parts for customers and vendors as needed.
• Works collaboratively with technicians to obtain parts needed for repairs and with day-to-day service needs.
• Returns warranty parts, cores, and MRAs back to the manufacturer.
• Assists Parts Manager with merchandising displays, maintains retail sales floor and controls showroom inventory to ensure maximum sales and customer satisfaction.
• Handles customer complaints and concerns with fair and consistent solutions while following dealership policies and procedures and refers complaints to Parts Manager as necessary.
• Completes required annual training in order to comply with manufacturer training objectives.
• Performs work according to policies and procedures, and maintains a clean and safe working environment.
• Notifies Parts Manager of discrepancies between inventory records and shelf quantities.

COMPETENCIES REQUIRED TO PERFORM THE JOB SUCCESSFULLY

• Communication Proficiency, listening, speaking, and writing effectively
• Industry/Technical Knowledge
• Critical Thinking
• Thoroughness/Attention to Detail
• Dependability
• Customer Focus
• Cooperation/Teamwork

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

License/Certification:

• Driver's License (Required)

Work Location: In person