What are the responsibilities and job description for the Office Assistant position at Central Iowa Towing and Recovery Inc.?
Job Summary
We are currently looking to add a full time office assistant at our Capitol City office in Des Moines. In this role, you will be the first point of contact for our customers. You will handle phone calls, manage vehicle releases, process paperwork, and utilize our Towbook software. The ideal candidate is organized, thrives in a fast-pace environment, and possesses strong customer service skills.
Responsibilities and Duties
- Answer phones, assist walk-in customers, answer inquiries, and release vehicles to customers.
- Input calls and log details using Towbook software.
- Verify ownership documents, collect payments, and process vehicle releases accurately.
- Help management with filing, scanning, invoicing, and paperwork as needed.
- Assist with dispatching as needed
- Complete miscellaneous tasks assigned by the manager to support daily operations.
Qualifications and Skills
- High school diploma or equivalent preferred
- Strong verbal communication and customer service skills
- Ability to remain calm and professional in stressful situations
- Basic computer proficiency
- Sharp attention to detail for handling legal paperwork and cash/card payments
- Ability to multi-task and adapt to changing priorities
Job Type: Full-time
Schedule: Monday-Friday 8:00am-5:00pm, with occasional weekends (possible weekend rotation)
Pay: $12.00 - $17.00 per hour
Job Type: Full-time
Pay: $12.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $12 - $19