Commercial Lines Services Supervisor

Location: Van Wert, OH

Work Model: Hybrid

Position type: Full time - salary

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do.

Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

We’re looking for a collaborative and service-driven leader to supervise our Commercial Lines service team. This role focuses on team development, operational excellence, and delivering proactive, high-quality service to internal and external stakeholders while supporting strategic initiatives and continuous improvement.

Key Responsibilities Of The Role

• Proactively perpetuates the culture, embraces Central’s core values, and supports Central’s services mission
• Demonstrates a hospitality mindset reflective of the expectations set forth including building rapport, credibility, a positive attitude, and teamwork to all customers
• Builds relationships, communicates, and collaborates with peer services leaders and all other internal/external stakeholders
• Communicates strategy and priorities, sets expectations, holds team accountable, and gets results.
• Leads, develops, and mentors team through onboarding and subject matter expertise training progression
• Ensures team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Seeks continuous improvement opportunities and proposes solutions
• Monitors, evaluates, and coaches performance of team members
• Conducts monthly check-ins and annual performance appraisals
• Manages productivity/efficiency, quality, accuracy, and timeliness
• Interviews and assists in the selection of new employees
• Leads project work and initiatives as assigned
• Assists with production duties and services external customers as needed
• Reports workload and employee productivity to stakeholders; analyzes and makes suggestions on improvements
• Assists manager in analyzing workloads, staffing and resources
• Distributes internal reports
• Ensures proper systems access to vendor sites
  
  
  

Required Qualifications

• Bachelor’s degree and 2 years customer services experience
• 4 years customer services experience
• Occasional travel for purposes of training and leadership development
  
  
  

Preferred Qualifications

• Experienced people leadership
• Commercial lines experience
  
  
  

Knowledge, Skills, And Abilities

• Strong leadership skills, including coaching, team building, and conflict resolution
• Project management skills including time and risk management, resource prioritization, and project structuring
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills, including negotiation, presentation, and influence skills
• Strong multi-tasking and prioritization skills
• Respond to high pressure situations with grace and poise
• Ability to proactively and effectively communicate with others
• Lead by example and motivate others
• Skilled in change management
• Exhibit an open mind, an enthusiastic spirit and commitment to improve processes which eliminates inefficiencies
• Be a culture champion
• Create and nurture an environment of teamwork, trust and transparency
• Committed to research and investigation for the purpose of problem solving
• Skilled at motivating and turning talent into effective performance
• Proactively seek to acquire new skills
• Forward thinker who proactively seeks opportunities and solutions
• Comfortable with technology and proficient with Microsoft Office products
• Possesses verbal and written communication skills
• Possesses multi-tasking and prioritization skills
• Excellent organizational skills and attention to detail
• Ability to understand Central Insurance’s policies and processes
  
  
  

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits

Work Authorization

Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information.