Customer Service Representative

Benefits: Competitive Compensation Medical, Dental, and Vision insurance 401(k) Retirement Savings Plan with substantial company match Life and Travel Insurance Tuition Assistance Paid Holidays and Vacation Wellness Reimbursement Program What does a Customer Service Representative do? Customer Service Representatives handle customer requests by making and receiving calls about inquiries and complaints regarding rates, billing, service issues, collections, etc. in a proactive, positive and professional manner. The typical work schedule is determined by our management team and can vary throughout the year. This is a full time position. Work may include, but not be limited to: Communicating with and assisting our customers via the phone and in person Collecting, confirming, analyzing, and summarizing information and data from various sources Operating office machines not limited to copy machines, fax machines, computers, and telephone equipment Preparing and maintaining files and reports What does it take to be a Customer Service Representative? Required: High school diploma or equivalency diploma Must possess and maintain a valid driver’s license Proficient computer skills; ability to type, use a computer, telephone and office equipment Must enjoy interaction with the public and have sound judgment, excellent initiative and communication skills Ability to work well with other people and interact with the public in a courteous and businesslike manner Professional telephone etiquette and demeanor Preferred: Prior customer service and/or call center experience Bilingual in English and Spanish Applications will be accepted until November 07, 2023. All incumbents start at the same pay rate per the collective bargaining agreement. Pay Rate: $29.37 to $34.93 / hour Please go to https://www.cenhud.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position. Applications sent via e-mail and US Mail will not be accepted. No phone calls or agencies, please. All replies will be held in strict confidence. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA FEDERAL CONTRACTOR Look to Central Hudson for an environment that fosters teamwork, safety awareness and impeccable customer service. We are committed to educational development, employee satisfaction and a diverse workforce. We also have a strong belief in and long history of promoting from within. Our employees enjoy numerous opportunities for transition and growth throughout their careers. We offer a comprehensive benefits package including competitive compensation, health benefits, 401K plan with substantial company match, tuition assistance, wellness reimbursement, life insurance, and paid holidays and vacation.

Salary : $29 - $35