What are the responsibilities and job description for the Customer Order Specialist position at Central Garden & Pet?
Description
Work From Home positions available in the Boise, ID area.We are seeking a Customer Order Specialist to work in our Central Service Center. This position will play a key role for the Customer Order Team by driving standardization and efficiency of process. This role will provide excellent customer service and process customer orders within the Shared Services center.This position is responsible for order entry processing and will utilize policies and procedures to consistently ensure an excellent customer experience. This position troubleshoots and resolves customer complaints and disputes and is responsible for assisting with continual process improvements and cost-effective delivery of services.
KEY RESPONSIBILITIES
- Resolves customer inquiries by utilizing SAP and departmental resources
- Develops and maintains documentation on all assigned customers/business units/locations
- Researches and works across functional areas to identify and resolve order accuracy, product availability, and order timeliness
- Processes standard orders received by customer or field sales (via telephone, fax, EDI, e-mail) including ensuring the invoicing of shipments in a timely and efficient manner
- Processes EDI orders, resolving any errors on both the inbound order, and outbound subsequent documents
- Communicates effectively with distribution facilities to ensure on-time shipment and delivery of customer orders, thus maintaining appropriate service levels
- Works effectively and professionally with the customer and with internal functional areas, to include, but not limited to: Distribution, Credit, Accounts Receivable, Sales & Operations Planning
- Delivers on defined operational goals and development plans, keeping Supervisor informed on progress, and ensures timely and accurate completion of work to goals.
- Supports RE025 SOX Audit control with weekly performance of self- and partner- order audits
- Performs other assigned tasks and duties necessary to support the Order Management team
- Consumer Products experience preferred
- Experience working with EDI preferred
- Experience working with enterprise systems such as SAP, Oracle, AS400, A
- Experience multi- tasking and resolving problems in a professional manner
- Works well in an environment with firm deadlines; results oriented
- Strong customer service and communication skills
- Polite and positive phone demeanor
- Strong written, verbal, interpersonal and analytical skills
- Strong attention to detail, goal oriented
- Proficient in Microsoft Outlook and Excel
- Perform multiple tasks effectively; prioritize and respond with appropriate sense of urgency
- Able to work both independently and as part of a team
- 3 years of multi-product Customer Service experience and/or previous sales experience.
- Experience working with large customer base and high volume of transactions
- Experience working with Microsoft Office Products is necessary (Excel, Outlook)
- Corporate office environment or home office with frequent use of phone and PC
- New Employee training is held in the office. WFH is offered after training is complete
- Comprehensive Medical, Dental, and Vision Insurance
- Free Life and Disability Insurance
- Health and Dependent Care Flexible Spending Accounts
- 401k with 3% company match and annual employer discretionary contribution
- Paid vacation, holidays and sick time
- Employee Assistance Program
- Access to thousands of free online courses
- Discounts on cell phones, movie tickets, gym memberships, and more!
- Education Assistance (both college degrees and professional certifications)
- Referral Program with cash bonus
- Access to on-demand pay
- Paid parental leave