Multi-Unit Manager

Experience

• 2 Years of Multi-Unit Manager Experience in the QSR Industry

Job Responsibilities

• People Planning, Talent Management Development: MUM recruits, interviews develops, trains, and retains qualified management personnel.
• Ensures 24 – 7 certified Shift Management Coverage
• Monitors, identifies assesses restaurant training needs in order to coach RM’s to create and implement organization and training plans meeting Dunkin Brands requirements.
• Monitors crew & management turnover and forecasts staffing needs against sales, turnover, and growth.
• Ensures that all HR related policies are followed
• Guest Satisfaction Measures and improves guest satisfaction in each restaurant.
• Uses GSS, Dunkin Brands Consumer Care and internal customer complaint tools to track, identify trends per restaurant.
• Use trend information to identify problems and create action plans.
• Ensures that customer complaints are resolved in with 24 hours of receipt.
• Solicits feedback from guests during every restaurant visit and correlates with trend information.
• Operations Excellence/QSCMUM ensures Dunkin’ Brands operational standards are followed.
• Develops and executes a plan for timely completion of self-assessments.
• Uses operational assessments to identify root causes and create action plans for improvement.
• Uses systems identified in ROR (Red Book, line bar, guest counts, throwaways, DT timers) to drive long-term results.
• Implements plans that measure and build sales and transactions.
• Ensures Restaurant Managers execute the current company plan-o-grams and programs.
• Explores LSM opportunities by traveling trade area to evaluate the current situation and environment, then uses that knowledge to create plans to build the business.
• Coach Restaurant Manager to ensure in restaurant opportunities are utilized, i.e., merchandising, suggestive selling, courtesy sampling.
• MUM’s primary responsibility is to operate great restaurants through daily involvement.
• Actions against franchisee specific cost category targets to ensure profitability.
• Uses Market Share steps to build sales and increase profitability.
• Capital Investment MUM keeps franchisee informed of facility maintenance needs and upkeep to protect the assets.
• Ensures that contracted services are delivered.
• Creates plans to address preventative maintenance issues.
• Works with franchisee on remodels and refurbishment plans to assure enabling Service The Dunkin Way criteria.
• Follow-up on individual restaurants to see that preventative maintenance plans are followed.

Job Type: Full-time