Patient Support Specialist (Bilingual – Spanish Required)

Job Summary
The Patient Support Specialist provides essential support to patients, families, and clinicians. This includes front desk operations, assisting with audiology and speech-language appointments, and ensuring a smooth and welcoming experience for all visitors. Fluency in Spanish is a core requirement, as this role involves frequent in-person and phone-based interpretation for Spanish-speaking patients.

This position requires excellent communication, strong organizational skills, and the ability to work effectively with children, adults, and families in a dynamic clinical environment.

Duties

• Spanish Interpretation (Primary Function)
• Deliver accurate, professional Spanish–English interpretation during check-in, clinical appointments, and phone interactions.

Front Desk & Administrative Duties

• Greet patients and visitors with professionalism and warmth.
• Manage patient check-in/check-out and maintain patient flow.
• Answer and route phone calls; schedule, confirm, and reschedule appointments.
• Assist patients with completing required forms and updating demographics.
• Process payments and co-pays
• Complete general administrative tasks including scanning, copying, and data entry.
• Provide assistance to families and children during the appointment process.
• Share follow-up instructions, reminders, and educational materials as directed.
• Assist audiologists during patient visit, to include assisting with pediatrics for patients with Spanish-speaking families.

Qualifications

• Bilingual: fluent in English and Spanish (spoken and written).
• Experience in a healthcare front desk, customer service, or patient services role preferred.
• Strong communication, multitasking, and organizational skills.
• Comfortable working with children and families in a clinical environment.
• Ability to work effectively in a fast-paced, team-centered setting.
• Basic computer proficiency; training on practice software will be provided.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to assist with light physical tasks such as room preparation or guiding patients.
• Must be able to communicate clearly in English and Spanish.

Work Environment

• Outpatient clinical setting with frequent interaction with children, families, and clinicians.
• Requires professionalism, flexibility, and a patient-centered approach.
• Assist Spanish-speaking patients in understanding paperwork, consent forms, and appointment instructions.
• Facilitate effective communication between clinicians and Spanish-speaking families.

This position offers an opportunity to contribute meaningfully to patient care while developing valuable skills within the healthcare industry. We value dedicated team members committed to providing compassionate support in a fast-paced environment.

Pay: From $17.50 per hour

Expected hours: 40.0 per week

Education:

• High school or equivalent (Required)

Language:

• Spanish (Required)

Work Location: In person

Salary : $18