Learning & Development Specialist- Dental

Title: Learning & Development Specialist- Dental

Reports to: Director of Training and Development

FLSA Status: Exempt

Personnel Supervised: None

Position Summary

This Dental Training Specialist creates and fosters a diverse work environment where everyone can succeed. This role is high profile and impactful across all lines of our organization, by communicating effectively with providers, staff, and other leadership in the continual improvement of CFHC’s dental practices. This person serves as an educational resource with a primary focus on CFHC’s dental staff, seeking new and innovative learning techniques and considers the learning styles of a diverse workforce. This position will help to create and maintain an “Employer of Choice” work environment by Inspiring others and provide training support in all functional areas of CFHC.

Minimal Qualifications

• 5 to 10 years of dental assistant or 3 to 5 years dental hygienist experience, preferably in an FQHC environment.
• Expanded Functions Certificate for Dental Assistants
• Dental Radiographer certificate
• Current valid BLS Certification
• Prior training experience preferred within the health care field
• Familiarity with learning strategies
• Experience with Microsoft Suite of products, Learning Management Systems, and other training technologies
• Strong business acumen, problem solving and communication skills
• Experience with Dentrix and Athena Health highly preferred
  
  

RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following:

• Assist in developing company-wide dental training solutions, strategy, and vision.
• Assess the learning needs of the dental staff company wide.
• Strong facilitation, verbal and written communication skills, both interpersonally and on a technical level
• Participate in and follow up with all new dental employees throughout the On-Boarding process to assist in assessing additional training needs and opportunities.
• Collaborate with Leadership to assess training gaps, organizational development needs for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
• Collaborate with the Director of Training and Development, Chief Dental Officer, Director of Dental Operations, and other key personnel to develop standard protocols and techniques to maintain, modify, and implement training/testing of the dental processes.
• Able to become well versed in the company’s policies and procedures as well as state/federal guidelines and OSHA, Florida Department of Health, CDC, HRSA, and Joint Commission standards.
• Identify, train, and re-educate dental employees when deficiencies are uncovered.
• Develop and provide training for dental processes and system implementations.
• Provides robust, reliable dental practices and processes, applications, and education to all dental staff.
• Prepare and maintain training materials.
• Manage, maintain, develop, and support all aspects of training/education regarding CFHC dental processes.
• Assist with developing and maintaining training elements (i.e., department specific manuals, communication plans, facilitator guides, training documentation, training assessments, etc.).
• Facilitate our LMS system (Relias) to ensure relevant course offerings, tracking enrollment and course completion with an emphasis for all Dental staff.
• Create engaging training and development solutions to be delivered in a classroom environment, simulated lab and or via eLearning tools.
• Participate in employee Onboarding and skillset development and with in-house CPR classes.
• Conduct the overall Onboarding of all dental training and skill set development (outlined in job descriptions of dental employees).
• Monitor and measure effectiveness of learning programs, while identifying emerging instructional and technology trends for the development and delivery of leading-edge blended learning.
• Collaborate with the Director of Training, Chief Dental Officer, Director of Dental Operations, and other key personnel to identify training and development solutions to support the needs of the company.
• Ability to travel locally to CFHC facilities. Possible travel approximately 50%
  
  

Benefits

Competitive Salary

Federal Student Loan Forgiveness

PSLF – 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven

Excellent medical, dental, vision, and pharmacy benefits

Employer Paid Long-Term Disability Insurance

Employer Paid Life Insurance equivalent to 1x your annual salary

Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available

Malpractice Insurance

Paid Time Off (PTO) – 4.4 weeks per year pro-rated

Holidays (9.5 paid holidays per year)

Paid Birthday Holiday

CME Reimbursement

401k Retirement Plan after 1 year of service (w/matching contributions)

Staff productivity is recognized and rewarded

COMPETENCIES: Problem solving, action minded, collaborative, communicates effectively, drives engagement, demonstrates self-awareness, instills trust.

Physical Requirements

• Standing/walking/sitting for long periods.
• Routinely operate standard office and dental equipment.
• Ability to lift weight equivalents to what would be required when (and if) asked to assist and position patients, reposition equipment and lift supplies.
• Independently mobile.
• Ability to adapt and function in varying environments of workload, worksites, and work shifts.
  
  

American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.