Medical Records & Referral Coordinator

Medical Records & Referral Coordinator

JOB SUMMARY 

This person is responsible for assisting medical providers refer patients to secondary care providers as directed, as well as scanning and importing all documents received via mail and/or virtual fax drive.

PRIMARY FUNCTIONS

1. Make medical records available to practitioners and clinical personnel upon request.
2. Help providers obtain appointments for consultations, laboratory procedures, etc., through any available means of communication.
3. Make requests for summaries of medical care given to our patients by private physicians or medical facilities, keep a record of all correspondence and provide follow-up.
4. Follow-up on patients who do not keep their appointments for specialists.
5. Track all patient referrals to insure report was received, scanned and imported in a timely manner.
6. Responsible for documenting all steps taken to properly process a referral.
7. Responsible for processing Orange County referrals in a timely manner. 
8. Responsible for notifying the provider and patient if additional tests are needed before a referral can be completed.
9. Maintain at all times in the medical departments an adequate and constant supply of printed forms and materials in use; processing necessary authorizations and referrals, acknowledging receipt and keeping adequate records of all authorizations and referrals.
10. Gather data necessary for all requested patient charts by hospitals, attorneys, etc., including making copies and arranging delivery of such documents.
11. Responsible for properly processing all assigned referrals within 24 hours unless specific circumstances prevent it.
12. File records; attach reports of consultation and diagnostic procedures (x-ray, laboratory, consultations, etc.).
13. Responsible for answering phone calls regarding patient questions related to medical records/referrals.
14. Responsible for accurately scanning and importing all medical records received via mail within 24 hours.
15. Responsible for verifying all documents located on the fax drive have been correctly scanned and imported by the end of business day.
16. Other responsibilities as assigned

EDUCATION AND EXPERIENCE

1. High school diploma or equivalent
2. 3 years medical experience

KNOWLEDGE, SKILLS, AND ABILITIES

1. Ability to work under pressure.
2. Computer literacy.
3. Ability to work well with people.

ADDITIONAL QUALIFICATIONS

1. Bilingual a plus.

RELATIONSHIP REPORTING

1. Reports to Medical Records and Referral Manager

PHYSICAL REQUIREMENTS

1. Ability to sit for extended periods of time.
2. Ability to view a computer screen for extended periods of time.
3. Ability to perform repetitive hand and wrist motions for extended periods of time.
4. Ability to hear and converse in a professional manner at all times.