Customer Service Advocate

As a Customer Service Advocate, you will play a crucial role in providing exceptional customer service, driving sales, and building strong relationships with customers. Operating in a face-to-face retail environment, you will be responsible for delivering a positive and personalized experience to customers, addressing their inquiries, resolving issues, and promoting products or services. This position requires excellent communication skills, a customer-centric approach, and the ability to work well in a team.

Responsibilities:

• Greet customers in a friendly and professional manner, creating a welcoming environment.
• Understand customer needs and assist them in finding the right products or services.
• Actively engage customers to promote sales, special offers, and product features.
• Provide accurate and detailed information about products, pricing, and promotions.
• Process sales transactions including credit card transactions.
• Resolve customer complaints or concerns, aiming for a satisfactory resolution.
• Maintain knowledge of current sales targets, promotions, and company policies.
• Collaborate with team members to achieve sales targets and improve overall customer satisfaction.
• Build and maintain strong relationships with customers, fostering loyalty and repeat business.
• Stay up-to-date with industry trends, competitor activities, and customer preferences.
• Collaborate with management to identify opportunities for process improvement and customer service enhancement.

Requirements:

• High school diploma or equivalent; further education or relevant certification is a plus.
• Proven experience in retail sales or customer service, preferably in a face-to-face environment.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong sales acumen with the ability to meet or exceed sales targets.
• Demonstrated problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Familiarity with POS Systems

*Keep in mind, we are hiring for our satellite client in the Bethesda area, not our corporate location*

Job Type: Full-time

Pay: $650.00 - $850.00 per week

Benefits:

• Health insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Bethesda, MD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you feel confident working face to face in a retail environment?
• Do you have full time availability, including one weekend day?
• Do you have reliable transportation?
• Are you able to travel up to 30 miles to our different retail locations?

Work Location: In person

Salary : $650 - $850