What are the responsibilities and job description for the Front Desk Receptionist position at Central Dermatology Center PA?
Primary Duties:
- Answering the Telephone:
- Answer phone calls promptly and address patient concerns clearly, efficiently, and correctly.
- Return phone calls left on office voicemail.
- Check – In:
- Greet patients in a professional friendly manner.
- Verify that all demographic and insurance information is current and accurate.
- Scan in and update any needed ID cards and insurance cards updating the information as needed.
- Check eligibility on all insurance plans, making sure to review discrepancies and update as needed.
- Select current copay, deductible, and coinsurance amounts to be collected. Notify billing group of any patient payment related concerns.
- Distribute paperwork to patients and check them over to ensure that required fields are completed properly. Update any new information and scan information into system.
- Ensure that each patient has a sticky note template in EMA.
- Perform all other duties, as required.
- Check – Out:
- Check-out patients in a pleasant and professional manner.
- Schedule return appointments accurately and within the requested time frame.
- Collect any fees for service including balances, copays, and coinsurance. Notify billing regarding any issues with collecting payment.
- Ensure patient satisfaction.
- Review and close out recalls.
- Perform all other duties, as required.
- Misc Duties:
- Monitor schedules for accuracy and reschedule appointments for assigned provider.
- Balance daily individual and location collection batches for services provided.
- Clean and organize the front desk space.
- Wipe down all surfaces daily.
- Settling batches daily out of multiple systems.
- Assist in general office duties, as needed.
- Work on recalls for patients to assign them to appointments and close them out.
- Contact patients that have not confirmed their appointment with Reminder System.
- Workdays: Monday-Friday
Education and Experience:
- High school diploma or equivalent
- 1 years of experience working in a medical office front desk role
- 1 years of customer service experience
- Excellent organizational and time management skills
Knowledge, Skills and Abilities:
- Familiar with EMR systems and/or ability to train effectively on EMR systems.
- Maintain confidentiality of all providers, staff, and patient information.
- Meticulous attention to detail.
- Excellent verbal and written communication skills.
- Ability to work as a team member.
- Ability to work under pressure and react effectively in all situations.
- Strong communication, problem-solving, and organizational skills.
- Can adapt to change in a positive manner.
- Ability to adhere to policy and procedures during all activities.