Manager 4 - LIDDA 1841

This position is pending subject to Board of Trustees approval for Fiscal Year 2027 and is scheduled to start no earlier than 9-1-26

Minimum Starting Salary: $69,264

Maximum Starting Salary - Dependent on Qualifications

Benefits

• Health
• Dental
• Vision
• Life Insurance
• Generous Paid Time Off - 9.23 hrs per pay period
• 10 Observed Company Paid Holidays
• 8 Hours Annual Volunteer Time Off
• Retirement Plan w/ 6% Employer Contribution
• Employee Assistance Program

GENERAL DESCRIPTION 

Performs highly complex (senior-level) managerial work administering the daily operations and activities of an agency’s business function, division, or department. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, division, or department activities; developing and evaluating budget requests; and monitoring budget expenditures. Supervises the work of others. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

The Manager IV is responsible for the strategic leadership, administration, and oversight of LIDDA service coordination and related programs, including Targeted Case Management (TCM), PASRR Habilitation Coordination (HC), Community First Choice (CFC), Enhanced Community Coordination (ECC), and IDD enrollments. This position provides leadership, ensures compliance contract and state regulations, monitors program performance and quality outcomes, and supports the agency's mission of delivering person-centered, high-quality services to individuals with intellectual and developmental disabilities (IDD).

Hybrid Work Environment: This position is eligible for a hybrid work schedule consistent with Center policy. Because this position provides leadership and oversight to multiple programs and staff, regular on-site presence is an essential function in order to provide leadership, staff supervision, collaboration, meetings, and operational oversight.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and directs the performance and operations of assigned LIDDA Service Coordination, PASRR, Habilitation Coordination, and Enrollments.  
• Manages day-to-day program operations in compliance with contractual and Center requirements. 
• Monitors program goals, contract targets, timelines, and productivity standards. 
• Assists with policy development. 
• Implements and monitors procedures, and workflows to ensure consistency, compliance, and quality service delivery. 
• Collaborates with IDD Director regarding budget needs. 
• Ensures timely, accurate, and complete documentation, including EHR records, staff documentation, timesheets, Center GPS login, and related administrative records. Reviews each data set per established expectations. Implements interactions or interventions as needed after review. 
• Facilitates staff meetings and promotes effective communication and coordination across sites. 
• Serves as a liaison with internal departments, external partners, and regulatory entities to support integrated service delivery. 
• Ensures staff maintain compliance with training and professional competency in accordance with Center and regulatory standards. 
• Communicates with other IDD leadership to support coordinated, continuous, and person-centered care. 
• Demonstrates professional, ethical conduct consistent with Center values, trauma-informed care principles, and cultural sensitivity. 
• Organizes and prioritizes responsibilities, exercising sound judgment and decision-making. 
• Demonstrate high ethical standards, trustworthiness, and personal integrity.  Regular attendance, dependability, and promptness are required for the 8-5 workday or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
• Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures.  
• Must stay compliant with all required training.
• Performs other duties as assigned within the scope of the position.

GENERAL QUALIFICATIONS

Experience/Education/Licensing/Certification

• Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment is required to include psychology, sociology, social worker and like fields; 
• Minimum of five of progressively responsible experience in IDD services. 
• Minimum of three years of supervisory or management experience. 
• Experience and education may not be substituted for one another.

Knowledge/Skills/Abilities

• Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery.  All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
• Knowledge of local, state, and federal laws related to the program area; of public administration and management techniques; of budget processes; of research techniques; of training techniques; and of program management processes and techniques.
• Skill in identifying measures or indicators of program and staff performance and in operating a computer and applicable software.
• Ability to gather, assemble, correlate, and analyze facts; to establish goals and objectives; to devise solutions to administrative problems; to develop, evaluate and interpret administrative policies and procedures; and to plan, assign, and supervise the work of others.

Relationship Skills

• Ability to communicate effectively, both verbally and in writing. 
• Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service. 
• Ability to perform tasks effectively and efficiently.
• Ability to plan and schedule work and implement directives without constant supervision.
• Ability to present a professional appearance and conduct when representing the Center.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
• Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.

Additional Requirements

• Must have a valid drivers’ license with insurable record.
• Regular attendance and reliability is critical to business operations.

Other Duties 

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WORK ENVIRONMENT AND FUNCTIONAL REQUIREMENTS

This position requires the ability to:

• Sit, stand, and walk for extended periods of time.
• See, hear, and communicate effectively to perform job duties.
• Use a computer, telephone, and standard office equipment for prolonged periods.
• Perform repetitive tasks such as typing, filing, and data entry.
• Lift and/or move up to 15 pounds.
• Interact frequently with consumers, staff, and the public in a professional and customer focused manner.
• Respond appropriately to challenging or unpredictable situations, including safely de-escalating and managing interactions with individuals who may exhibit verbally or physically escalated behavior, in accordance with training and Center policies.
• Ability to perform the essential functions of the position safely and effectively, including maintaining professionalism, sound judgment, appropriate interpersonal interactions, concentration, and the ability to respond appropriately in stressful or crisis situations, with or without reasonable accommodation.
• Work in an environment with frequent interruptions and changing priorities.
• Perform the essential functions of the position, with or without reasonable accommodation, in accordance with the Americans with Disabilities Act (ADA).

AT-WILL EMPLOYMENT STATEMENT

Employment with Central Counties Services is at-will. This means that either the employee or the Center may terminate the employment relationship at any time, with or without notice, and with or without cause, subject to applicable law. Nothing in this job description or any other policy, procedure, or communication should be construed as creating a contract of employment or altering the at-will nature of employment.

EQUAL OPPORTUNITY EMPLOYER

Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

Salary : $69,264