What are the responsibilities and job description for the Case Management Specialist - Tribal Assistance - Juneau position at Central Council Tlingit & Haida Indian Tribes?
Description
Case Management Specialist
Department: Tribal Assistance
Exemption Status: Non-Exempt
Pay Grade(s): 8/9 ($27.29 - $30.56 DOE)
Purpose: The Case Management Specialist will provide case management services, coaching, mentorship, and guidance for General Assistance (GA) and Temporary Assistance to Needy Families (TANF) clients. The incumbent will use a wrap-around service approach to provide professional-level casework and services including, but not limited to: conducting interviews to determine need, assisting client with the application process, collecting data and documents to establish program eligibility, working with the client to develop a strengths-based Case Plan, and monitoring client progress regularly with the end goal of reducing or eliminating the barriers to the client's achievement of economic independence and monitoring participant progress towards achieving the goal of self-sufficiency as directed under the PL 102-477 plan and program regulations.
Essential Functions. An individual in this role must be able to perform the following functions with or without reasonable accommodation:
Primary contact in addressing the needs of GA and TANF participants
Work with participants to identify strengths and develop Case Plans (CP)
Provide confidential case management services including initiating referrals and follow-up communication with other service providers, complete home visits, and attend appointments with participants as necessary in an advocate capacity, etc.
Responsible for reading, understanding, and explaining State, Federal, and Tribal policies related to participant services for GA and TANF programs.
Engage appropriately with returning participants to support them in identifying strengths, existing supports, and community resources
Work with each participant on their financial wellness and create a financial plan.
Interview participants and make recommendations and referrals
Explain program options and services available to the participant, and the requirements of each program
Ensure participants' right to privacy and ensure appropriate confidentiality at all times including notifying supervisor if there is a conflict of interest.
Assist clients in completing necessary paperwork, follow-up, and assist participant in acquiring necessary documents via a release of information
Responsible for daily case-noting all contact with participants and service providers using a designated database
Work with participants in setting goals/objectives or identifying barriers to self-sufficiency or obtain permanent housing
Process internal paperwork for the participant in a timely manner to ensure program goals are met
Work with employers to ensure participants are meeting their employment responsibilities
Conduct interviews to determine needs
Work within timeframes and deadlines dictated by program requirements
Conduct self-audits of participant files to correct reporting or data entry errors and make adjustments if necessary.
Investigate complaints from participants and others to verify validity; detect discrepancies, and seek clarification and verification of data.
Work with other agencies including; housing, employment, local employers, and other service providers along with internal providers of services and departments to provide holistic wrap-around services to participants.
Other duties as assigned
Requirements
Knowledge, Skills & Abilities. A comprehensive set of capabilities required to perform job tasks effectively:
Extensive knowledge of local, State and Federal service agencies and resources
Ability to read and interpret procedures to make conclusions and decisions
Mastery of basic office procedures and practices
Excellent computer skills including all MS office Suite programs
Knowledge of interviewing techniques/Motivational Interviewing
Excellent writing skills
Ability to evaluate and recommend changes in a participant's reentry plan
Excellent case management skills
Excellent customer service skills
Excellent interpersonal communication skills
Excellent prioritization and time management
Ability to practice tact, courtesy, and discretion
Knowledge and current on approaches to recovery and reentry into the community for persons who have been incarcerated
Experience working with Native American/Alaska Native clientele; sensitive to the cultural diversity and needs of this population
Minimum Qualifications (education, experience, skills):
Associate degree
Two (2) years' experience working in the social work field or a closely related position.
Must be 21 years of age and have a valid driver's license.
Substitution: High school diploma and two (2) years' experience in social services or employment services or closely related position.
Preferred Qualifications (education, experience, skills):
BA degree in Social Services or related field
LBSW - Licensed by the State of Alaska
Accredited Case Manager
CPR/ First Aid/ NARCAN trained or willingness to be certified soon after date of hire
Physical Requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation:
The majority of work is performed in a professional office setting and is generally sedentary, requiring routine walking, standing, bending, and carrying of items weighing less than 40 lbs.
Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:
Travel on small aircraft or ferry may be required.
Certain positions at Tlingit & Haida may have exposure to certain hazardous materials or conditions. The supervisor will review these if applicable.
Salary : $27 - $31