Member Services

Member Services

Preferred Qualifications: Associate or Bachelor's degree

Job Description:

A candidate for Member Services demonstrates good attention to detail, creativity and has excellent customer service. This position establishes and maintains good working relations with brokers and members; helps ensure that Association leadership and members of the Association are well informed in a timely manner of any National Association of REALTORS® and South Carolina Association of REALTORS® membership and financial issues; and helps expand membership’s interest in the real estate industry.

Job Duties:

The following are responsibilities that are required of Member Services, including any duties assigned or requested by the CEO.

Administrative Responsibilities

· Answer all telephone calls in a professional friendly manner and refer them to appropriate staff.

· Greet visitors in a polite, professional manner and refer them to appropriate personnel.

· Provide outstanding customer service.

· Distribute all mail.

· Regularly check telephone voice-mail and email messages and promptly process all messages accordingly.

· Answer members’ questions about association services.

Member Service Responsibilities

· Provide general secretarial support to the association executive and accept additional responsibilities, as assigned by the CEO.

· Handle all inquiries and requests related to membership.

· Work with the National (NAR) and State (SCR) Associations to keep membership data current, including data updates for the National REALTOR® Database System (NRDS).

· Receive and process new member applications and administer new member application process.

· Draft member correspondence regarding membership.

· Neatly and accurately prepare all information, letters and documents, as needed, according to established guidelines and priorities.

· Assist all registrations for upcoming events and seminars.

· Maintain accurate member databases (i.e., REALTOR® firms, affiliate firms, email lists, etc.).

· Keep abreast of current membership rules and regulations, National Association policies, and local bylaws.

· Prepare, organize and promote orientation and education services.

· Learn and use appropriate computer software programs.

· Maintain mailing lists and coordinate mailings, while marketing all membership services offered by the association.

· Planning and administer details of meetings and events.

· Be able to conduct mail merges for appropriate labels and general mailings.

· Maintain, reorder and be responsible for office supply stock and inventory.

Preferred Skills

· Microsoft Office Suite

· Outstanding verbal and written communications skills.

· Ability to work in a fast-paced environment and deliver results while managing multiple projects.

· Level-headed problem solver with a professional service-oriented attitude.

· Superb organizational and tracking skills with sharp attention to detail.

Behavioral and/or Emotional Requirements

· The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· While performing the duties of this job, the employee may regularly be required to multi-task, performing two or more tasks simultaneously, for example, handle a difficult member issue, calculate amounts owed, and respond to incoming calls.

· Employees are required to self-regulate their emotions and behaviors in order to respond to members and/or coworkers in a calm, professional manner.

Job Types: Part-time, Full-time

Pay: $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $19