Donor Services Specialist (Phlebotomist)

Description

Job Summary

 Donor Services Specialists support CCBC’s mission by providing safe, high-quality donor experiences through screening, blood collection, donor education, and operational support in both our donor centers and mobile operations. 

FLSA: Non-exempt

Department: Donor Services

Reports to: Operations Manager

Workdays/Hours: Variable shifts, including weekends and some holidays (on a rotating basis)

Pay Rate: $19.50/hour

•  Support operations at both fixed donor centers and mobile blood drives, as scheduled.  
• All team members are responsible for greeting and registering donors, contributing to a welcoming, respectful, and compassionate experience from check-in through post-donation, while maintaining professional, ethical, and donor-centered interactions. 
• Clearly explain donation processes and educate donors on available donation types, guiding eligible donors toward procedures, including automated collections, that best support patient care and hospital blood product needs. 
• Support donor retention through future appointment scheduling and ongoing donor engagement aligned with eligibility and comfort. 
• Maintain a calm, organized, and team-oriented environment, actively assisting coworkers as needed to ensure safe and efficient donor flow. 
• Trained and competent to perform donor eligibility screening and monitoring of donor condition before, during, and after donation in accordance with medical, safety, and regulatory standards. 
• Always protect donor confidentiality and safeguard health information. 
• Verify donor identity and ensure accurate labeling, documentation, and handling of blood products to maintain traceability and patient safety. 
• Prepare, clean, and maintain equipment and donor areas while maintaining a safe, compliant work environment at fixed sites and mobile drives. 
• Follow all SOPs, COPs, safety guidelines, quality systems, and regulatory requirements governing blood collection and donor care. Participate in required training and competency assessments.  
• Show flexibility in assignments, including travel to mobile drives or other locations as needed. 
• Support CCBC’s mission, core values, and workplace culture while maintaining reliable attendance and compliance with California meal and rest period requirements. 
• Employees may need to drive CCBC Vehicles and complete driver training on non-CDL vehicles. 
• Employees may be eligible to drive CDL vehicles based on additional training. 
•  Trained and competent in whole blood phlebotomy.  

Note: The duties and responsibilities described above are not a comprehensive list, and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Requirements

Qualifications:

Meets all criteria for DSI, DSII, and DSIII positions.

Must possess proven phlebotomy competency.

Demonstrated leadership potential.

Attention to detail and maintain quality outcomes.

Skills:

Basic computer experience is required.

Expert-level venipuncture

Sounds knowledge of SOPs and COPs

Leadership, training, and mentoring skills

Ability to manage workflow, schedules, and staff performance

Effective communication skills

Qualifications: 

• High School diploma or GED, required  
• One year of working in a customer service position, preferred 
• Certification preferred  
• Basic CPR certification, preferred 

Skills: 

• Basic computer experience is required. 
• No background in phlebotomy required  
• Effective communication skills and customer interaction skills. 
• Ability to follow instructions and standard procedures. 
• Attention to detail and maintaining quality outcomes 

The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, hair style, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law, it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department at myhr@donateblood.org.

Salary : $20