Revenue Cycle Specialist

📍 Location: Norristown, PA

🗓 Schedule: Full-time | 37.5 hours/week Monday through Friday 9 am – 5 pm.

🌟 About Central Behavioral Health

Central Behavioral Health is a nonprofit organization that has proudly served the Montgomery County community for over 75 years. We provide outpatient and community-based behavioral health services for individuals of all ages, empowering people to overcome behavioral health challenges and lead fulfilling, healthy lives.

Our commitment to compassionate, accessible, and high-quality care is reflected in the work of our dedicated team. At Central, employees play an essential role in supporting individuals on their recovery journey while contributing to a collaborative, mission-driven organization that values compassion, integrity, respect, collaboration, accessibility, and excellence.

🧠 About the Revenue Cycle Specialist Role

Central Behavioral Health is seeking a detail-oriented Revenue Cycle Specialist to support the daily operations of our Revenue Cycle Department. This position plays a vital role in ensuring accurate client registration, insurance verification, payment processing, and revenue cycle support activities while serving as a resource for electronic health record (EHR) and billing system workflows.

The ideal candidate is organized, customer-service focused, comfortable working with healthcare technology, and able to manage multiple priorities in a fast-paced behavioral health environment..

✨ Benefits & Perks

Health & Wellness

• Medical, Dental, and Vision Insurance
• No-Cost Life Insurance
• Short-Term and Long-Term Disability
• Expanded Employee Assistance Program (EAP)
• Identity Theft Protection
• Travel Assistance Services

Financial Security

• 401K Retirement Plan
• Ancillary Voluntary Benefits
• Public Student Loan Forgiveness Program (PSLF) Eligible Employer
• Employee Discount Programs

Time Off & Flexibility

• Starts at 27 days of PTO annually (vacation & sick time): pro-rated based on hire date
• 7 Paid Holidays Up to 2 Floating Holidays
• Additional days awarded with tenure

Professional Growth

• Tuition Reimbursement
• Ongoing Professional Development
• Employee Referral Bonus Program

Eligibility requirements may apply

📝 Responsibilities

• Process cash receipts and deposits accurately and in a timely manner.
• Post client and payer payments within the billing system.
• Perform insurance eligibility verification and benefit checks.
• Review new client registrations for completeness and accuracy.
• Conduct intake scrubs to ensure required documentation, consents, and signatures have been obtained.
• Maintain county authorization information, including MHX numbers and related documentation.
• Generate and distribute client invoices and statements.
• Assist with client account inquiries and payment-related questions.
• Support revenue cycle workflows to ensure accurate and timely reimbursement.
• Serve as a departmental superuser for the Electronic Health Record (EHR) and billing software systems.
• Provide basic user support and troubleshooting assistance to staff.
• Assist with training and onboarding staff on EHR and billing system workflows.
• Monitor data quality and identify registration or documentation issues.
• Collaborate with clinical, intake, and billing staff to resolve workflow concerns.
• Participate in department meetings and process improvement initiatives.

🎓 Qualifications

Education & Experience

• High school diploma or equivalent.
• Preferred: Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, or a related field
• Preferred: Experience working in healthcare, behavioral health, medical office administration, or revenue cycle support.
• Preferred: Familiarity with electronic health record (EHR) systems.
• Preferred: Experience with insurance verification, payment posting, registration, scheduling, or billing support functions.

Skills

• Ability to work both as part of a team and autonomously.
• Excellent attention to detail, organizational skills, and time management abilities.
• Strong customer Service skills
• Problem-solving and analytical skills.
• Strong computer and data-entry skills
• Effective written and verbal communication skills.
• Ability to manage multiple priorities and deadlines
• Ability to learn and navigate healthcare software systems.
• Commitment to accuracy and continuous process improvement.

🛡 Clearances

In accordance with state regulations, all prospective new employees/contractors must provide originals for photocopying of the following before starting: All clearances must be within 3 years of hire date.

• PA Criminal Background Check
• PA Child Abuse Clearance
• DHS FBI Fingerprint Background Check