Relationship Manager/Business Development Officer

Position Purpose

Responsible for proactively developing new commercial and Treasury relationships through consistent outbound sales activity and targeted prospecting. Actively markets financial products and services by identifying and pursuing new business opportunities, engaging prospective clients, and expanding existing relationships. Serves as the primary contact for clients, identifying needs, solving problems, and delivering tailored financial solutions. Maintains awareness of competitor strategies, pricing, and industry trends to support effective sales planning. Creates a collaborative environment to ensure high-quality service delivery. Conducts all activities in accordance with established Bank policies, procedures, the corporate code of conduct, the Bank Secrecy Act, and all applicable State and Federal regulations.

Duties, Scope, Responsibilities & Authority

• Leads outbound sales and prospecting efforts to generate new commercial and Treasury relationships. Actively calls on potential and existing clients to drive business growth, build a strong sales pipeline, and achieve production goals.
• Develops new relationships by conducting on-site business visits, meeting with owners and staff, and presenting tailored financial solutions.
• Manages and expands existing client relationships to ensure needs are met and opportunities for cross-selling are maximized.
• Provides sound financial advice to customers and prospects, offering alternative solutions for a variety of complex business situations.
• Executes daily sales activity outside the bank, including cold outreach, scheduled prospect visits, follow-up calls, networking, and community engagement designed to generate qualified leads.
• Analyzes economic, industry, and competitive trends to identify new business opportunities, emerging needs, and potential risks.
• Develops and executes a personal business development plan utilizing effective outbound sales techniques, prospecting strategies, and marketing initiatives to secure new relationships.
• Demonstrates the highest level of professionalism, effectiveness, and customer service in all interactions.
• Maintains comprehensive knowledge of the Bank’s services, operations, and organization; uses this expertise to educate clients and make appropriate referrals.
• Develops and maintains in-depth understanding of commercial lending, credit philosophy, and Treasury management products.
• Actively participates in sales programs and weekly sales activity meetings; collaborates with the Sr. Business Development Director to set measurable sales goals and track progress.
• Makes effective referrals to internal business units for traditional and non-traditional banking products and services.
• Takes initiative to assume additional responsibilities, duties, or special projects as assigned.
• Ensures full compliance with all regulatory requirements applicable to the position, including the Bank Secrecy Act, information security initiatives, and internal policies.
  
  
  

,

• Bachelor’s degree preferred, or equivalent education and experience.
• Proven outbound sales and business development experience, ideally in commercial banking or financial services.
• Demonstrated ability to build a sales pipeline, generate new business, and meet production goals.
• Strong relationship-building and presentation skills; able to identify needs, recommend solutions, and close opportunities.
• Working knowledge of bank products, services, policies, procedures, and relevant regulations.
• Excellent communication and customer service skills.
• Strong organizational, follow-up, and time-management abilities; able to work independently and handle confidential information.