What are the responsibilities and job description for the Fraud Analyst position at Central Bank?
The Fraud Analyst is responsible for promptly identifying and monitoring fraudulent activity to safeguard both customer and bank assets. This role involves data collection, analysis, and reporting to support the ongoing detection and understanding of fraud patterns and trends.
Key Responsibilities
Monitor debit and credit card account activity across 14 markets for potential fraud.
Conduct outbound and receive inbound calls with customers to verify suspicious transactions (majority of the time).
Initiate and process dispute documentation for transactions identified as fraudulent.
Respond to fraud alerts and notifications submitted by the Holding Company Call Center.
Analyze reports to identify fraud trends and share findings with management.
Maintain accurate records and case documentation through task logs for phone and email communications.
Investigate debit and credit cards returned via mail due to invalid addresses to determine if fraud has occurred.
Serve as a liaison between affiliate bank personnel, processors, and card networks.
Collaborate with BankCard departments to ensure customer accounts are complete and accurate.
Participate in internal meetings to communicate concerns and insights with leadership.
Ensure adherence to all applicable banking regulations and compliance standards.
Perform additional duties as assigned
This position must work on-site in Jefferson City, Missouri. Relocation expenses are not offered.
Key Responsibilities
Monitor debit and credit card account activity across 14 markets for potential fraud.
Conduct outbound and receive inbound calls with customers to verify suspicious transactions (majority of the time).
Initiate and process dispute documentation for transactions identified as fraudulent.
Respond to fraud alerts and notifications submitted by the Holding Company Call Center.
Analyze reports to identify fraud trends and share findings with management.
Maintain accurate records and case documentation through task logs for phone and email communications.
Investigate debit and credit cards returned via mail due to invalid addresses to determine if fraud has occurred.
Serve as a liaison between affiliate bank personnel, processors, and card networks.
Collaborate with BankCard departments to ensure customer accounts are complete and accurate.
Participate in internal meetings to communicate concerns and insights with leadership.
Ensure adherence to all applicable banking regulations and compliance standards.
Perform additional duties as assigned
This position must work on-site in Jefferson City, Missouri. Relocation expenses are not offered.