What are the responsibilities and job description for the CRM Admin Developer position at Central Bank?
Responsibilities
- Coordinate all aspects of user and license management including new user setup/deactivation, roles, profiles, and permissions
- Conduct Microsoft Dynamics CRM configuration changes, including Workflow, fields, page layouts, record types, custom settings, dashboards and reports
- Ability to communicate (verbal and written) with Microsoft Dynamics business users to understand system requirements and organizational processes
- Communicate with the users to determine problems or design requirements
- Design, develop and maintain the overall architecture of Microsoft Dynamics CRM based applications for internal users
- Troubleshoot problems and provide solutions
- Conduct ongoing research on latest Microsoft Dynamics CRM technologies
- Participate in understanding the productivity gain utilizing Microsoft Dynamics CRM technology and calculate the return on investment.
- Review and/or prepare system documentation in accordance to the Microsoft Dynamics CRM process
- Assist in enforcement of project deadlines, schedules, and methodologies
- Work closely with Quality Assurance team to review testing results or issues
- Other duties as required.