What are the responsibilities and job description for the Teller position at Central Bank Of Kansas City?
JOB SUMMARY:
Act as the first point of contact for customers, delivering exceptional service, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and identifying and referring cross-sell opportunities. More than just processing transactions, you’ll build relationships, educate customers on banking products, and contribute to a positive branch environment. This role is perfect for problem-solvers, excellent communicators, and those who thrive in a fast-paced, customer-service-driven environment.
DUTIES AND RESPONSIBILITIES:
- Processes customer transactions, including deposits, withdrawals, payments, and transfers, while ensuring accuracy and compliance with bank policies.
- Handles cash balancing throughout the day and reconciliation at the end of each shift to maintain accurate records.
- Keep accurate records of transactions in accordance with established regulations and company policies.
- Demonstrate excellent customer service with every interaction.
- Accurately and efficiently count cash.
- Assist customers with troubleshooting various account issues.
- Follow security protocols to detect and prevent fraudulent transactions, identity theft, and check-cashing risks.
- Collaborate with colleagues and branch leadership to ensure seamless daily branch operations.
- Performs other duties as assigned.
QUALIFICATIONS:
- 2 years of customer service experience, with at least 1 year in banking
- High school diploma or equivalent
- Previous cash handling experience in banking, retail, or customer service.
- Proactive commitment to excellence with every transaction.
- Strong attention to detail and numerical accuracy.
- Excellent communication and interpersonal skills.
- Must be flexible to work weekends and/or overtime as needed.
- Ability to multitask, make sound decisions regularly, and work in a fast-paced environment.
- Ability to always present a professional image.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Prolonged periods of standing and sitting at a desk and working on a computer.
Must be able to lift fifteen (15) pounds occasionally.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO Veterans/Disabled
Equal Opportunity Statement
Central Bank of Kansas City is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need an accommodation to apply for a position at Central Bank of Kansas City, please contact Human Resources at 816-483-1210.