Loan Operations Administrator

FUNCTION OF JOB:

Performs a variety of loan administrative duties related to the processing and servicing of loans.

MAJOR DUTIES & RESPONSIBILITIES:

1. Upload all loans onto mainframe at the end of each day from all branches.

2. Check and verify all loans uploaded from the previous day for accuracy and file accordingly.

3. Verify all loan tickets processed thru proof for accuracy and make any necessary corrections.

4. Process the Paid-Off Loan Reports, mailing paid notes to customers, releasing any necessary collateral back to customer, and stopping any EFT’s tied to the loan for payment

5. Process the Unposted Reports Daily.

6. Process all consumer loan payments received after three o’clock each day and on weekends by backdating to comply regulations for loans with a mortgage on the customer’s primary residence. These include payments taken by tellers each day, internet banking payment processed, and telephone banking payments.

7. Verify the accuracy of the past due notices and mail to customers as needed.

8. Review and Prepare rate change notices for all branches when necessary and mail to customer.

9. Assist bank staff with any loan maintenance requests and answer any questions they may have.

10. Provide prompt and accurate customer service to all loan customers in person, by telephone, by email or by fax.

11. Responsible for the participation purchased/sold loan processes. Duties to include advances, payments, rate changes, and mailing of notices to all other participants.

12. Maintain and file all necessary loan documentation in the appropriate locations within a loan file.

13. Process daily mail.

14. Prepare and record the appropriate documents such as UCC's, Fixture filings, Mortgages, and Mortgage Releases with the proper agency.

15. Maintain the UCC Monitoring System for all UCC's by expiration date and prepare continuations, extensions, releases, terminations, and assignments on a timely basis.

16. Prepare Loan Committee information packet each week for the committee meeting.

17. Responsible for Minutes of the Loan Committee meeting held each week.

18. Maintain the Financial Statement and Credit Review Monitoring System.

19. Maintain Credit Life Insurance reports and send to insurance companies on a timely basis.

20. Obtain credit bureau reports as directed by loan officers.

21. Run daily and weekly queries and distribute to loan officers to provide updated loan information

22. Order coupon books for monthly installment loans uploaded to system for the week.

23. Produce monthly board reports.

24. Process any credit bureau disputes thru E-Oscar and process any corrections of incorrect information provided to credit bureau by the bank.

25. Monitor Bankruptcy notices and provide information to the appropriate loan officer for processing.

26. Update the master rates on system on a daily basis.

27. Assist other bank officers in any areas as requested.

KNOWLEDGE AND SKILLS ESSENTIAL FOR SUCCESSFUL JOB PERFORMANCE:

1. Must possess at least over 2 - 5 years of experience and working knowledge of accepted banking procedures or technical practice used in some field of banking or related industry.

2. Must have good computer skills and familiar with Word, Excel, and IBM Query.

3. Attention to detail a must and ability to multitask throughout the day.

4. Ability to perform the following mathematical functions: addition, subtraction, multiplication, division, computation of fractions, accurate counting.

5. Must be able to operate the following machines and/or equipment: electric typewriter, computer with Excel and Word Processing programs, calculator, copiers, fax machine.

6. Must be trustworthy and discreet regarding confidential information.

7. Must be competent in handling phone inquiries, taking messages, and following up inquiries to satisfactory completion and answering customer questions.

8. Must be able to demonstrate poise and effectiveness in dealing with new personal contacts.

9. Must be competent at obtaining important data from conversations through effective listening skills without conducting unnecessary follow-up conversations.

10. Ability to work harmoniously and effectively with co-workers in his/her department.

11. Must be poised and effective handling unfamiliar or difficult situations.

12. Must have neat and clean personal appearance; good taste in dress.

13. Ability to remember names of customers he/she has dealt with previously.

14. Ability to deal effectively, tactfully, and patiently with customers or outside vendors.

15. Should be "people-oriented", preferring a job with a high degree of customer contact.

16. Ability to tabulate concise business reports.

17. Ability to work without close supervision.

18. Must be able to perform multi tasks on a regular basis.

19. Must be able to receive instructions, follow policy and directives from supervisor.

20. Position requires working knowledge of accepted banking procedures or technical practice used in some field of banking or related industry.

Pay: $16.62 - $25.02 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $17 - $25