What are the responsibilities and job description for the Teller position at Central Bancompany?
The Teller works in a fast-paced, fun environment with opportunities for advancement. Tellers provide a variety of teller account services such as handling deposits, withdrawals, payments, greeting customers and maintaining accounts. The candidate should provide a professional image and be the face and voice of our company. This is a great opportunity for the right candidate to work in a relationship business; get to know customers and genuinely care about their financial well-being by providing solutions to meet their needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Process financial transactions accurately and timely in a friendly and professional manner. The variety of transactions may be completed via the lobby, drive-thru, night-drop, mail, or ATM.
Balance daily work and assigned cash drawer, and research differences where applicable.
Actively listen to our customers, and communicate in a friendly, positive manner always, even in difficult situations.
Demonstrate quality customer service by incorporating the Legendary Service Standards.
Recognize and interpret customer needs and cross-sell bank products/services ensuring recommendations are customer centric to meet the needs of the customer.
Make referrals to other lines of business for traditional and non-traditional products and services.
Actively participate in the branch sales program and goal achievement.
Perform teller functions in accordance with established bank policies, procedures, and regulations.
Other duties as assigned.
Qualifications:
High School Diploma or GED Certificate
Cash handling and/or customer service experience preferred
Ability to count U.S. currency
Must enjoy customer interactions including actively looking for referral opportunities, using a needs "based" sales model
Ability to stand for long periods of time
Ability to lift 20 lbs.