What are the responsibilities and job description for the Teller position at Central Bancompany?
Central Bank is seeking a qualified individual to join our team as a Teller. This role offers a fast‑paced, engaging work environment with opportunities for growth and advancement. The Teller serves as the face and voice of our organization and is expected to present a professional image while delivering outstanding customer service.
This is an excellent opportunity for someone who enjoys working in relationship-focused business—building connections with customers, understanding their financial needs, enjoys a challenge and provides thoughtful solutions that support their financial well‑being.
Key Responsibilities:
- Accurately and efficiently process a variety of financial transactions in a friendly and professional manner.
- Balance an assigned cash drawer daily and identify and resolve any discrepancies as needed.
- Actively listen to customers and always communicate positively and professionally
- Identify customer needs and recommend bank products and services that are customer‑focused and solution‑oriented.
- Make appropriate referrals to other lines of business for both traditional and non‑traditional products and services.
- Contribute to the achievement of both individual and team goals by supporting overall branch performance and success.
- Effectively de‑escalate customer concerns or complaints by remaining calm, empathetic, and solution‑focused, while following bank policies and escalation procedures as needed.
- Perform all teller duties in compliance with established bank policies, procedures, and regulatory requirements.
Qualifications:
Cash handling and/or customer service experience preferred
Basic math skills, PC and typing skills and the ability to count U.S. currency
Attention to detail and a high degree of accuracy
Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner
Look for cross-sell opportunities in a customer-centric manner.
Ability to stand for long periods of time and lift 20 lbs.
**Must be available to work all throughout the year. This is not a seasonal only position.**