Digital Banking Product Manager

About Central Bank

At Central Bank, we are committed to helping individuals, families, and businesses thrive through exceptional financial services and innovative banking solutions. As part of the Central Bank family, we combine the strength of a trusted financial institution with a local commitment to serving our communities. In Jefferson City, we take pride in building lasting relationships while delivering technology-driven solutions that make banking easier and more accessible.

Position Summary

Join a dynamic team at the forefront of digital banking innovation. The Digital Banking Product Manager is responsible for defining, developing, and enhancing retail digital banking products and experiences that meet the evolving needs of customers and internal stakeholders. This position leads product strategy, roadmap development, and execution while partnering with cross-functional teams to deliver secure, scalable, and customer-centric digital solutions.

Essential Duties and Accountabilities

• Develop and execute product strategies and roadmaps aligned with customer needs and organizational objectives.
• Lead the full product lifecycle, from ideation and business case development through implementation, optimization, and ongoing enhancement.
• Own product performance and delivery for assigned Retail Digital Banking products.
• Support broader digital product initiatives through roadmap planning, dependency management, and collaboration across teams.
• Conduct market research, competitive analysis, and customer discovery activities to identify opportunities and inform product direction.
• Serve as the voice of the customer by translating feedback and insights into actionable product improvements.
• Partner with Technology, Operations, Risk, Compliance, Legal, Marketing, and Sales teams to successfully deliver and support digital banking solutions.
• Monitor key performance indicators, identify risks and opportunities, and provide updates and recommendations to leadership.
• Promote continuous improvement through iterative development, feedback loops, and data-driven decision making.
• Coordinate efforts among internal and external partners to ensure successful execution of product initiatives.
• Perform other duties as assigned or as needed.
• Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.

Supervisory Responsibilities

This position does not have direct supervisory responsibilities but is expected to lead initiatives and influence cross-functional teams to achieve product objectives.

Qualifications:

Core Qualifications, Education and Experience

• Bachelor's degree in Business, Finance, Technology, Marketing, or a related field, or an equivalent combination of education and experience.
• Five or more years of product management, project management, or related experience within the banking or financial services industry.
• Experience with retail banking products and digital customer experiences, including digital servicing and account origination journeys.
• Strong analytical, organizational, and problem-solving skills with the ability to influence decision-making across teams.
• Excellent verbal and written communication skills with the ability to effectively communicate technical and non-technical concepts.
• Experience working within Agile product development environments.
• Self-motivated and adaptable with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Visio.
• Equivalent combinations of education and relevant experience will be considered.

Additional Requirements

• Regular and reliable attendance and punctuality.
• Ability to work effectively in a collaborative team environment.
• Ability to manage multiple projects and priorities while meeting deadlines.
• Ability to perform the essential functions of the position with or without reasonable accommodation.