What are the responsibilities and job description for the Customer Service Professional position at CentraCom?
CentraCom is a proven provider of enterprise-grade networking, communications and connectivity services that address a wide variety of telecommunications technologies. Headquartered in Fairview, Utah, the company owns and operates a statewide fiber-optic network comprised of both metropolitan access networks and extensive coverage throughout rural Utah.
A Customer Service Professional serves customers by providing product and service information and resolving product and service problems.
Responsibilities:
- Respond to public inquiries on the selection and availability of services and on billing questions
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution while treating customers with respect.
Qualifications:
- Excellent verbal and written communications skills
- Able to keep calm under highly stressful situations
- Work closely with and get along with co-workers
- Work with frequent interruptions (can multitask)
- Pay close attention to detail
Generous benefits package, including:
- Competitive wage with commissions
- 401K savings plan with 6% match by the company
- PTO leave
- Paid holidays
- Many more
Salary : $15 - $17