What are the responsibilities and job description for the Nutrition Call Agent-FT position at Centra Medical Group?
The Nutrition Call Agent takes patients' meal orders and processes all patients' diet order information in a call center environment.
Required Education: High School Diploma / GED
Required Experience: Three (3) to six (6) months of food service/call center experience. Ability to work a high-volume phone system. Ability to use a computer efficiently. Ability to multitask - using a headset on the phone while placing orders into a computer. Ability to communicate to others in a clear and concise manner
Communicate directly with Nutrition Services management team on any and all issues that may arise during the day
Ensure cleaning tasks are completed prior to the end of the shift
Demonstrates awareness of confidentiality rules and regulations and acts accordingly
Ensure Computrition system is up to date, including recipes, menu's, behavioral health menu's, MOW, PACE, and other off site facilities
Participate in monthly staff meetings
Mentors and trains new personnel
Obtain meal orders from patients and families via telephone and menu inserting
Enter meal orders into computrition
Verify meal orders before sending to print
Process diet requisition and ADT when necessary
Maintain all patient diet updates
Follow up with patients for orders when necessary using the call back system. Report to nursing unit when not able to get in touch with a patient when not having an order. Enter a note in the patient record with outcome
Mediate patient and family concerns regarding room service, act as a liaison between
Assume the role of a patient advocate regarding food service
Process all diet reports, run system checks as required
Coordinate call center processes with production and tray assembly areas
Serve as a quality assurance control point for every aspect of the room service program
Round/visit patients as needed to obtain orders and get details of their food service experience
May perform other duties as assigned or requested and job specification can be modified or updated at any time