What are the responsibilities and job description for the MANAGER CENTER PACE position at Centra Medical Group?
The PACE Center Manager has full responsibility for all disciplines and services provided through Centra PACE Center and administrative tasks related to direct operation of the program.
Required Qualifications:
- Bachelor's degree or to be obtained within 2 years of employment.
- Five years of clinical experience.
- Two years of supervisory experience.
Preferred Qualifications:
- Bachelor of Science in Business, Healthcare, or associated field from an accredited college or university.
Essential Duties and Responsibilities:
Manages the daily operations of the PACE site.
Coordinates care planning and implementation, preparation for interdisciplinary conferences, and meetings with family and participants.
Serves as liaison between individual program disciplines, other PACE departments, and community services providers.
Communicates on a daily basis to ensure the information is being conveyed to the IDT for: (1) care planning, (2) morning meetings, (3) documentation into the PACE participant's medical record for services received at the site.
Participates in the PACE management team and serves as liaison between administration and direct care staff.
Participates in the development of the Interdisciplinary Team (IDT) Plan of Care.
Ensure compliance with local, state and federal regulatory requirements.
Ensure care plans are accurate and in compliance with all regulatory requirements.
Manage employee performance which includes regular evaluations, mediating disputes, and administering progressive discipline.
Collaborates with direct reports to create, operationalize, and monitor action plans developed as a result of feedback from Employee Engagement Survey and other surveys.
Follows-up on risk management concerns within specified time frames.
Holds direct reports accountable for Centra safety behaviors.
Operates Site within computed productivity targets.
Operates Site within budget.
Create schedules that meet core staffing needs or develops staffing action plans to address deficiencies.
Oversee and holds Site accountable for appropriate utilization and charging of center inventory.
Liaisons with Human Resources on complex issues such as Family Medical Leave Act (FMLA), Worker's Compensation, recruitment, disciplinary actions, employee engagement, etc.
Collaborates with direct reports to create, operationalize, and monitor action plans developed as a result of participant satisfaction survey.
Other Functions:
- Plans, coordinates, manages, and documents the care provided to participants.
Participates in the Program's Quality Improvement Plan.
Displays and promotes a positive public relations approach to staff, physicians, participants and their families, and the community.
Ensures compliance with departmental policies and procedures.
Identifies and resolves customer service issues.
Presents PACE-related information throughout Centra and the community.
Contributes to program development through building relationships with potential referral sources.
Develop formal or informal mentoring relationships.
Handles conflict resolution in an appropriate, timely and consistent manner.
Ensures that staff operationalize Centra's best practices.
Applies process improvement methodology to center-based initiatives.
Follows-up on risk management concerns within specified time frames.
Coordinates all activities relating to new enrollees.
Performs other duties as assigned.