What are the responsibilities and job description for the Outbound Tele Sales Agent, Primary Care position at CenterWell Senior Primary Care?
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The Telehealth Outreach Agent plays a vital role in improving patient health outcomes and supporting organizational goals by reaching out to existing patients with eligible health coverage. The primary responsibility is to schedule telehealth appointments to close gaps in preventative care, encouraging individuals to take advantage of virtual health programs. This position requires excellent communication and strong persuasion skills, as well as empathy and ethical engagement to build trust and motivate participation.
Conduct outbound calls to members to promote and schedule virtual appointments.
Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.
Utilize persuasive techniques to encourage members to agree to schedule an appointment.
Address any questions or concerns members may have regarding virtual services, providing accurate information and support.
Maintain detailed records of each call, including member responses and scheduled appointments, in the customer relationship management (CRM) system.
Performs follow up with members, outside entities and/or providers.
Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality
Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
Stay informed about healthcare services and offerings to provide up-to-date information to members.
Adhere to all compliance and regulatory requirements when handling member information.
Technical Requirements
Proficient in using electronic health record systems and customer relationship management platforms to document and track patient engagement
Ability to navigate telehealth platforms, secure messaging, and standard office productivity tools
Commitment to maintaining data privacy and adhering to all relevant security protocols
Required Qualifications
Use your skills to make an impact
Minimum 2 years’ experience in patient engagement, healthcare outreach, or a similar role
Strong verbal and written communication and persuasion skills
Ability to manage challenging conversations with empathy and professionalism
Demonstrated relationship-building skills and ethical influence
Adaptability to changing priorities and patient needs
Commitment to ethical standards and regulatory compliance
Impact
This role directly improves preventative care rates, enhances patient health, and advances the organization’s mission of proactive, quality care through effective outreach and persuasive engagement.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$45,000 - $60,900 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description Of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
The Telehealth Outreach Agent plays a vital role in improving patient health outcomes and supporting organizational goals by reaching out to existing patients with eligible health coverage. The primary responsibility is to schedule telehealth appointments to close gaps in preventative care, encouraging individuals to take advantage of virtual health programs. This position requires excellent communication and strong persuasion skills, as well as empathy and ethical engagement to build trust and motivate participation.
Conduct outbound calls to members to promote and schedule virtual appointments.
Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.
Utilize persuasive techniques to encourage members to agree to schedule an appointment.
Address any questions or concerns members may have regarding virtual services, providing accurate information and support.
Maintain detailed records of each call, including member responses and scheduled appointments, in the customer relationship management (CRM) system.
Performs follow up with members, outside entities and/or providers.
Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality
Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
Stay informed about healthcare services and offerings to provide up-to-date information to members.
Adhere to all compliance and regulatory requirements when handling member information.
Technical Requirements
Proficient in using electronic health record systems and customer relationship management platforms to document and track patient engagement
Ability to navigate telehealth platforms, secure messaging, and standard office productivity tools
Commitment to maintaining data privacy and adhering to all relevant security protocols
Required Qualifications
Use your skills to make an impact
Minimum 2 years’ experience in patient engagement, healthcare outreach, or a similar role
Strong verbal and written communication and persuasion skills
Ability to manage challenging conversations with empathy and professionalism
Demonstrated relationship-building skills and ethical influence
Adaptability to changing priorities and patient needs
Commitment to ethical standards and regulatory compliance
Impact
This role directly improves preventative care rates, enhances patient health, and advances the organization’s mission of proactive, quality care through effective outreach and persuasive engagement.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$45,000 - $60,900 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description Of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Salary : $45,000 - $60,900