What are the responsibilities and job description for the Process Improvement Lead position at CenterWell Pharmacy?
Become a part of our caring community and help us put health first
The Process Improvement Lead is a role accountable for delivering multimillion-dollar annual cost savings and sustained operational excellence across one of the nation’s largest and most complex pharmacy fulfillment and distribution networks. This position owns a portfolio of high-impact Lean Six Sigma and Kaizen initiatives, drives process redesign, and serves as a trusted internal consultant and change agent to senior leadership.
The Process Improvement Lead understands best business practices within and outside the organization necessary to establish a world class operation. Lead will own and deliver a portfolio of process improvement projects that collectively achieve significant, quantifiable annual cost savings and ROI/NPV targets. Lead rapid-improvement (Kaizen) events and large-scale transformation programs that produce measurable outcomes in productivity, and cost. Accurately define, quantify, validate, and report financial impact (hard savings, soft savings, ROI, NPV) of all initiatives. Influence executive stakeholders and cross-functional partners without formal authority through data-driven insights and compelling story framing. Leverage value-stream mapping, gemba, statistical analysis (Minitab,) visualization tools (Tableau, Power BI), and SQL to uncover root causes and validate solutions. Has a comprehensive understanding of the 8 wastes in an operation (DOWNTIME). Ability to work with minimal supervision.
Required Qualifications
Use your skills to make an impact
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$94,900 - $130,500 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description Of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
The Process Improvement Lead is a role accountable for delivering multimillion-dollar annual cost savings and sustained operational excellence across one of the nation’s largest and most complex pharmacy fulfillment and distribution networks. This position owns a portfolio of high-impact Lean Six Sigma and Kaizen initiatives, drives process redesign, and serves as a trusted internal consultant and change agent to senior leadership.
The Process Improvement Lead understands best business practices within and outside the organization necessary to establish a world class operation. Lead will own and deliver a portfolio of process improvement projects that collectively achieve significant, quantifiable annual cost savings and ROI/NPV targets. Lead rapid-improvement (Kaizen) events and large-scale transformation programs that produce measurable outcomes in productivity, and cost. Accurately define, quantify, validate, and report financial impact (hard savings, soft savings, ROI, NPV) of all initiatives. Influence executive stakeholders and cross-functional partners without formal authority through data-driven insights and compelling story framing. Leverage value-stream mapping, gemba, statistical analysis (Minitab,) visualization tools (Tableau, Power BI), and SQL to uncover root causes and validate solutions. Has a comprehensive understanding of the 8 wastes in an operation (DOWNTIME). Ability to work with minimal supervision.
Required Qualifications
Use your skills to make an impact
- Bachelor's degree. Business or Engineering, Supply Chain, Operations Management or related technical field.
- Certification in Lean and Six Sigma Black Belt
- Minimum of 10 years of experience in manufacturing, logistics, large-scale distribution, or pharmacy operations
- Minimum of 5 or more years of project leadership experience
- Proven track record of leading successful Kaizen and delivering tangible results.
- 10 years experience or greater in Process Improvement / Transformation Experience
- Passionate about contributing to an organization focused on continuous innovation
- Geographically located near Orlando, FL West Chester, Oh or Buckeye, AZ. Ability to work on site.
- Ability to achieve specific cost savings annual goals
- Ability to collaborate with internal business partners
- Large Scale Prescription Dispensing
- Ability to integrate outside best practices
- Masters Degree (MBA)
- Master Black Belt
- Must possess strong critical thinking and advanced problem-solving skillsets
- Must be able to multi-task effectively, work under tight time constraints, prioritize competing demands, and deliver results in a fast-paced environment
- Demonstrated ability to make independent, sound, and timely judgments on complex issues
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$94,900 - $130,500 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description Of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About Us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Salary : $94,900 - $130,500