Inbound Contact Representative 1-Remote

Description Are you an individual who has a passion for helping others while answering inbound calls? At CenterWell Pharmacy, Inbound Contacts Representatives serve as advocates for our members. They help to resolve complex questions and pending issues to ensure a perfect member experience. Responsibilities In this role you will: Work from home in a virtual call-center environment taking inbound calls from CenterWell Pharmacy members. Multitask in a fast-paced environment while navigating between multiple computer applications to access member information and document calls. Provide a positive experience to our members through active listening skills and effective communication. Self-manage with minimal supervision while maintaining high quality standards within established policies/practices and guidelines. Handle 40 to 70 calls/day on average. Required Qualifications Must reside in one of the following states: KY, IN, CO, FL, OH, TX, AZ, TN, VA or OK Must be available to work a shift between the hours of 8:00AM - 11:00 PM EST, Monday - Friday, and 8:00AM - 6:30PM EST Saturday Must be able to provide internet connection; a minimum download speed of 25 Mbps and upload speed of 10 Mbps is recommended to support Humana applications, per associate Preferred Qualifications Previous call center experience Healthcare or pharmacy knowledge 1 year of customer service experience Additional Information Anticipated Start Date/Training Date Depending on Interview Schedule: March 27th, 2023. Training consists of: 4 weeks virtual classroom 3 weeks on the job virtual training As part of our hiring process for this opportunity, we will be using an interactive experience called the Virtual Job Experience (VJE). This will allow you to experience some of the activities our Inbound Contacts Representatives perform in their position and allow us to learn more about you. Eligibility for this role requires completion of the VJE prior to interviewing for this position. If selected to move forward in the interview process, you will be prompted to complete the VJE which will be sent to you via email after you apply; you should anticipate 45 to 60 minutes to complete. You will need a computer or laptop with web access and speakers or headphones. The interview process will consist of the following steps: Completion of Modern Hire pre-screening questions sent via text message Completion of the VJE Modern Hire Live Video Interview (if selected, you will receive an email to self-schedule your interview in Modern Hire.) At CenterWell, we know your well-being is important to you, and it’s important to us too. We are committed in making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share a real passion for helping people, we likely have the right place for you at CenterWell. Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field. Scheduled Weekly Hours 40