IHPA Care Navigation Specialist

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Provides care coordination activities for clients referred from the Alton CCBHC clinic. Engages clients, coordinating follow-up activities, and maintaining knowledge of transition requirements for individuals' post-hospitalization or care transitions. Requires collaboration with leadership to ensure high-quality service delivery and positive outcomes, while also utilizing personal lived experience to support clients effectively.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Establishes relationships and practice core coaching skills to transform client values/desires into action.
• Shares personal recovery experiences and develop authentic peer-to-peer relationships.
• Coordinates with cross-functional teams to ensure engagement and service activities are completed for clients.
• Works in consultation with clients, family members, and other providers to link clients with necessary resources.
• Represents Centerstone to internal and external stakeholders and create relationships to develop CCBHC clinics.
• Assists clients in overcoming barriers to goals, including access to care and navigating health care systems.
• Utilizes evidence-based methodologies to provide excellent clinical services.
• Navigates crisis situations to ensure the safety and stabilization of clients.

KNOWLEDGE, SKILLS & ABILITIES

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for effective document creation and data management.
• Strong written and verbal communication skills for clear interaction with colleagues and clients.
• Excellent customer service skills to enhance client satisfaction and engagement.
• Knowledge of community resources and referral procedures to assist clients appropriately.
• Understanding of confidentiality guidelines to protect sensitive information.
• Strong interpersonal skills to foster positive relationships with team members and community partners.
• Familiarity with virtual communication tools to facilitate remote collaboration.

QUALIFICATIONS

Education Level

Associate’s Degree required. HS Diploma/GED with five years of lived experience may be accepted with Director approval.

Experience in personal recovery process and must be able to share recovery journey.

Years of Experience

Must be at least 21 years of age.

Experience in the behavioral health field is preferred.

Certification/Licensure

Must successfully complete all required background screenings.

Ability and willingness to obtain credentialing if required.

PHYSICAL REQUIREMENTS

Task Percentage of Time/Frequency:

Standing - 20%

Sitting - 80%

Squatting - occasional

Driving - occasional

Kneeling - occasional

Lifting - occasional

Bending - occasional.

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.