What are the responsibilities and job description for the Customer Service Building Support - Seattle, WA position at Centerra Group?
Position Summary
The Customer Service Building Support personnel will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service
Pay Transparency/Compensation
Rate of Pay: $24.00/hr
Responsibilities
Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
Recognize and greet Client's senior management when they visit the building
Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
Manage lines during rush hours by registering parties entering the building using mobile devices
Handling queries, complaints, and requests via phone, email and general correspondence
Call tenants to notify them of guest arrivals and to verify authorized guests and visitors
Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person
Communicate with tenants to assist with visitor access
Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building's premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building
Preprint and organize entry badges/passes for large group events
Provide clear instructions for entry and ensure understanding of such instructions
Help guests and visitors with bags and luggage
Answer questions regarding the building, campus amenities and the surrounding neighborhood
Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests
Monitor lobby cleanliness
Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby
Manage mail, package, and food deliveries per building protocols
Conduct customer experience huddles with Client's management personnel
Enter work orders as authorized by Client's authorized representatives
Provide additional related services as requested by Client
The position will also include security-related duties and responsibilities, including but not limited to the following:
Monitor and control access to the building
Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents
Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives,
Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate
Qualifications
Must have one of the below experience requirements.
A minimum of 1 year of experience i
The Customer Service Building Support personnel will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service
Pay Transparency/Compensation
Rate of Pay: $24.00/hr
Responsibilities
Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
Recognize and greet Client's senior management when they visit the building
Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
Manage lines during rush hours by registering parties entering the building using mobile devices
Handling queries, complaints, and requests via phone, email and general correspondence
Call tenants to notify them of guest arrivals and to verify authorized guests and visitors
Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person
Communicate with tenants to assist with visitor access
Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building's premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building
Preprint and organize entry badges/passes for large group events
Provide clear instructions for entry and ensure understanding of such instructions
Help guests and visitors with bags and luggage
Answer questions regarding the building, campus amenities and the surrounding neighborhood
Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests
Monitor lobby cleanliness
Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby
Manage mail, package, and food deliveries per building protocols
Conduct customer experience huddles with Client's management personnel
Enter work orders as authorized by Client's authorized representatives
Provide additional related services as requested by Client
The position will also include security-related duties and responsibilities, including but not limited to the following:
Monitor and control access to the building
Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents
Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives,
Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate
Qualifications
Must have one of the below experience requirements.
A minimum of 1 year of experience i
Salary : $24
