On Call Computer Operator (Front Desk Officer)

Position Overview

Greet and process all visitors to the FAA Technical Center and tenant organizations by verifying valid identification as well as contacting the sponsor/escort. Print out visitor badges, maintain daily visitor and vehicle spreadsheets as well as key and other essential control logs, etc.

Responsibilities

• All visitors are to be processed and logged in using the Visitor Management Program (VMP).
• Ensure visitors adhere to security procedures and screening protocols.
• Operate Technical Center Lenel database, Access Key Credentialing System (AKCS), Visitor Management Program (VMP), digital mapping program of facility, and other related security systems.
• Answer all incoming calls to the Security Operations Center (SOC) and ensure they are directed to the appropriate Government or Contractor personnel.
• Record and maintain records for all employee PIV, CAC, and other tenant cards registered in Lenel.
• Record and maintain the International Visitor control log.
• Develop special badges using the current physical security system as necessary.
• Maintain key log for new keys issued by the locksmith.
• Ensure received Government issued keys turned in by departing FAA, Tenants and Contractor personnel are returned to the Key Control Official.
• Assist with maintaining the Lost and Found program.
• Use Microsoft Windows, Microsoft Outlook, Microsoft Teams, and Excel software applications.
• Enforce security policies and procedures as set forth in general, special, and/or temporary orders in Contract Guard Orders and perform other administrative functions as directed by Project/Site Manager, Contract Guard Supervisor and COR/ACOR.
• Perform other duties as assigned.
• Must be able to sit for long periods of time.
• Must have ability to look at a computer for long periods of time.
• Ability to walk between offices while verifying badge operability.
• Ability to stand for periods of time, occasionally outside, for special badging events.
• Must be able to maintain vigilance while observing the lobby area as well as the front area of parking lot.

Qualifications:

• High School education or GED equivalent.
• Must be a U.S. citizen with a social security card.
• Must be at least 21 years of age.
• Prior experience with computers as a computer operator.
• Experience with Microsoft Excel.
• Must be able to type 40 WPM.
• Effective communicator and good writing ability.
• Valid NJ Driver's license.
• Ability to handle office related material such as computer equipment, printout paper, notebooks, ledgers, badge printer.
• Must be able to pass a background investigation for a DOD Secret clearance and pre-employment drug screening.