FQHC Revenue Cycle Trainer

JOB SUMMARY:

The Revenue Cycle Trainer position is part of Centerprise’s drive to improve the onboarding and quality of the revenue cycle staff as it relates to FQHC Billing. This position will enhance the employees' EPM/EHR/EDR skills, performance, productivity, and quality of work. This position will assist with the workflows of the Revenue Cycle, and comprehensive, consistent training programs to all staff, including, but not limited to, new hire training, refresher training for existing employees to include, implementing a schedule for annual and periodic training for the Revenue Cycle staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develop comprehensive and consistent revenue cycle training and evaluation process for all billing staff to ensure continuous improvement and evolving training programs and conduct effective induction and orientation sessions.
• Continuous evaluation of the effectiveness of the training programs.
• Serve as primary point of contact for all issues and requests related to revenue cycle training.
• Facilitation of training classes.
• Design and prepare educational aids and materials.
• Conduct new employee onboarding and training.
• Work closely with IT to ensure that all computers and system accesses are set up and ready to be utilized for new hires.
• Conduct routine Quality Reviews of all team members.
• Conduct needs assessments based on Quality Reviews and identifies skills or knowledge gaps that need to be addressed.
• Assist in development of Centerprise RCM policies and procedures.
• Manage and maintain policy and procedures for organization, including ongoing annual review of policies and procedures and making changes as necessary.
• Maintains and fosters excellent client relationships.
• Work closely with Data Analyst to ensure the accuracy of data elements needed for reporting. Assist in the reporting process of weekly and monthly reports.
• Assist in development of presentation, educational and client deliverable materials.
• Identify and develop new ideas or emerging opportunities that may benefit our clients.
• Other duties as assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty competently. The requirements listed below are representative of the knowledge skill and/or ability required.

Minimum Qualifications:

• 7 years’ experience in healthcare field – FQHC preferred, Non FQHC considered; all functional areas of revenue cycle, including registration, billing, charge capture, AR management, sis, information systems, State and Federal billing regulations.
• Excellent written and oral communication skills
• Bachelor’s Degree or 3-5 years equivalent leadership experience
• NextGen or eClinical Works experience preferred.

Required Skills: Excellent customer service skills; well-versed with all federal, state and HIPAA privacy regulations with knowledge of CPT and ICD-10 coding protocols and procedures; ability to address confidential information in a professional manner; ability to effectively influence change; forge effective working relationships with other members of leadership team and key HealthSource and Centerprise executives. Experience with various Electronic Medical Records and Practice Training or Educational skills would be beneficial. Proficient with Microsoft Office Suite

TRAVEL REQUIREMENTS: As needed

This is an in office role. At this time, we are not looking to expand this role to a hybrid/remote position.

PHYSICAL DEMANDS: The physical demands described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

N/A 0-25% 26-75% 76-100% Avg. lbs.

Lift/Carry X 40

Push/Pull X

Reach Overhead X

Climb X

Squat/Bend/Kneel X

Sit X

Stand X

Walk/Move About X