What are the responsibilities and job description for the Admissions Counselor Team Lead (2359) position at CenterPointe?
THE JOB
This role provides leadership and oversight for CenterPointe’s residential admissions process across StartingPointe and AnchorPointe programs, ensuring timely, accurate, and coordinated access to care. The position supervises Admissions Specialists and supports the clinical intake process by conducting and reviewing substance use evaluations, coordinating intake appointments, securing authorizations, and maintaining accurate residential waitlists and bed assignments. This role works closely with Program Directors, Clinical Team Leads, and external partners to manage housing requirements, payer eligibility, and admission documentation while ensuring all regulatory and confidentiality standards are met.
In addition to admissions oversight, this position maintains comprehensive admission and discharge records, completes continued stay reviews, and ensures accurate closure of clinical and payer systems including Credible and CDS. The role also supports operational continuity through staff supervision, coaching, and performance management, as well as providing coverage for intake, reception, and crisis response as needed. Success in this role requires strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced, mission-driven environment while modeling professionalism, accountability, and compliance with training and documentation expectations.
THE COMPANY
CenterPointe is a non-profit organization that has served the Lincoln community for over 50 years, and in 1989 became one of the first agencies in the nation to offer truly integrated co-occurring treatment. Grounded by the belief that every person has the ability to recover, CenterPointe offers a full continuum of care to people suffering from mental health and substance use disorders. The majority of the people we serve are also experiencing homelessness or near-homelessness. We believe in Housing First, Harm Reduction, and biopsychosocial treatment philosophies. By meeting people where they're at, we're able to help them to get better, sooner, for longer.
CenterPointe has stayed at the leading edge in our industry, receiving the SAMHSA Service & Science Award, various local acknowledgments and awards, and consistent CARF-International Accreditation since 1996. As we continue to push boundaries and provide the best services, we are growing as an agency and continue to look for innovative, person-centered opportunities to help the members of our communities. We hope you will join our team as CenterPointe expands and continues to seek only the absolute best employees who will maintain our high standards of care for the people we serve.
WHO YOU ARE
You're a knowledgeable, motivated individual who always seems to be the go-to person when someone needs a compassionate and strong support. You're patient, organized, and passionate about providing excellent customer service. People who know you well would describe you as positive, adaptable, and confident in your abilities. You understand the whole-health perspective and appreciate the impact you have as a member of an interdisciplinary treatment team helping others to obtain their ideal state of well-being.
WHAT WE HAVE FOR YOU
- A culture focused on work-life balance, personal and professional growth, inclusion, and engagement
- Limitless opportunities for professional training, growth & development, and career advancement including Professional Development Leave, internal and external trainings, and job enhancement opportunities
- Flexible scheduling options and generous paid leave policies including Mental Wellness hours, accrued vacation and sick time, and 9 annual holidays (plus a day off for your birthday every year!) - no required working holidays!
- Competitive pay and excellent benefits, including:
- Affordable Health, Dental, & Vision insurance
- Free Group Life Insurance, AD&D and LTD policies for all full-time employees
- 403(b) retirement plan with employer contribution
- Discounted memberships with Genesis Health Clubs
- Discounted Pet Insurance through Nationwide
CenterPointe is a proud EEO Employer; candidates of diverse backgrounds, ages, lifestyles, etc. are encouraged to apply!
Qualifications:WHAT YOU HAVE
Educational/Experience Requirements:
1. At least two years of experience in admissions, billing, records management, clerical work, or medical records.
2. Active LADC license.
3. Preferred: two years of experience supervising others.
Licensing or other requirements:
1. Must be at least 21 years of age.
2. Must have a valid driver’s license and clean DMV record.