Front Desk Specialist

Performs front-office duties. Completes day-to-day administrative tasks such as greeting patients, answering phones, assisting patients with paperwork completion; triages phone call requests to appropriate department. Provides backup for patient checkout process, and is cross-trained to assist with back-office functions. Notifies staff of patient check-in to enable efficient patient flow. Answers general questions about the practice.  

Job Duties: 

Serve as the preliminary “greeter” and contact for both walk-ins and callers. Answer general questions about the practice.  

Complete front-office functions, including answering phones, patient check-in, confirmation of income, benefits, and insurance within the patient’s Centerpoint Health electronic health record (EHR). Offer sliding fee discount if appropriate. Record and update contact information, completion of forms, collection of payments, and any other required functions to prepare patient for services. Notify staff of patient check-in to enable efficient patient flow.   

Schedule management; record and reschedule appointments as directed. Schedule appointments with Outreach & Enrollment for individuals interested in insurance enrollment. Complete follow-up calls and reminder calls for appointments. 

Operate office machines and manage mail, faxes, and other incoming or outgoing communications. Record requests for records, labs and imaging, and monitor that practice has received them. Provide records to clinical staff for review. Follow up on data not received. 

Communicate with clinical and administrative staff to address patient needs. 

Perform data entry and assist with documentation as necessary. Complete other clerical duties, as well as special projects as assigned by the supervisor. 

Other duties as assigned. 

Certifications/Credentials: 

Education: High school diploma or equivalent.
Experience: Minimum of one year of experience in administrative support in a health care setting. Experience in an outpatient setting and/or in community health preferred. 

Additional Skills/Qualifications: 

Outstanding interpersonal and customer service skills, working with diverse populations and a broad spectrum of staff and inquiries. 

Ability to ensure patient confidentiality and compliance with HIPAA regulations. 

Ability to multi-task. Assist with form completions, monitoring registries, providing screening tools and surveys; files, and records in a confidential, accurate, and timely manner. 

Ability to handle patients with special needs, by accessing language lines, and TDD lines. 

Possess basic mathematical skills. 

Ability to transcribe, input, and record data without errors. 

Proficient computer skills, including Microsoft Office. Electronic medical record experience preferred. 

 

 

Bloodborne Pathogens Exposure: Category I