What are the responsibilities and job description for the HVAC Service Manager position at Centerline?
Overview
The HVAC Service Manager leads daily operations of the HVAC Service Department, ensuring technical excellence, operational efficiency, team performance, and exceptional customer service. This role oversees technicians, manages budgets, supports mission-critical operations, and partners closely with clients, vendors, and internal teams. Position can be located in MA, CT, NH or RI.
What Will You Do
Lead, schedule, and support HVAC technicians across service, repairs, installations, retrofits, and startups.
Recruit, train, develop, and retain high-performing technical teams.
Conduct field audits, ride-alongs, performance reviews, coaching, and quality control.
Manage dispatch coordination, labor forecasting, and service prioritization.
Serve as the primary client contact for key accounts; resolve escalations and deliver status updates.
Oversee department budgeting, job costing, invoicing accuracy, and financial performance.
Generate proposals for maintenance contracts, replacements, and capital projects.
Lead large equipment replacements, commissioning, emergency response, and mission-critical troubleshooting.
Ensure full compliance with OSHA, safety programs, and company policies.
Oversee service vehicle fleet operations and inspections.
Utilize service management systems and generate performance reports.
Drive continuous improvement, efficiency, and customer satisfaction.
What You Will Need
5 years of HVAC management experience (mission-critical preferred)
HVAC, engineering, or equivalent technical education or military training
Master or Journeyman-level licensing preferred
Strong expertise in RTUs, VRF, controls, CRAC/Liebert/Vertiv, Bard, and refrigeration systems
Advanced troubleshooting across mechanical, electrical, and control systems
Expert knowledge of HVAC and refrigeration systems, including controls, VRF, RTUs, and CRAC systems (Liebert/Vertiv, Bard); OptiCool a plus
Ability to read and interpret blueprints, schematics, wiring diagrams, and technical manuals
Advanced diagnostic and troubleshooting skills across mechanical, electrical, and control systems
Expected compensation includes $100,000 to $150,000 as an annual salary and benefits including medical, vision, and dental benefits, and 401k retirement plan available for eligible employees. Compensation offered may vary depending on factors such as an individual’s education, training, experience, skills, geographic location, seniority, merit, and other factors that are job-related and consistent with business need.
Working Conditions
Requires the ability to sit for extended periods, stand, bend, walk, communicate via telephone, computer and/or face-to-face contact, vision to monitor, and use basic office equipment such as a personal computer, copier and fax machines regularly during the course of work. May be required to operate vehicle for Company business. Work is performed predominately in an office environment but may required to be in the field as needed.
AAP/EEO Statement: Centerline is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Who We Are
At Centerline, we design, build, and maintain industry-leading critical infrastructure across North America. Our technicians, engineers, and professional staff bring unmatched expertise to each job, working as a team to deliver consistent, exceptional results. That’s why Fortune 500 clients choose Centerline again and again for a wide range of projects.
With demand for connectivity at an all-time high, Centerline’s opportunities for growth are limitless — and so are yours. We’re committed to fostering your professional advancement and supporting your career journey.
We look for team members who demonstrate our core values: Safety, Collaboration, Reliability, Integrity, Passion, and Technology. This S.C.R.I.P.T. is key to our team’s success, allowing everyone to reach their full potential. As a member of our winning team, you’ll receive comprehensive insurance benefits — medical, dental, and vision — plus a 401(k) plan with employer match, referral bonuses, and generous PTO.
Join us today. Together, we’re building a better network.
Salary : $100,000 - $150,000