Network Engineer

Job Description:

As a member of CenterGrid’s 24x7x365operations team, a Senior Network Engineer has overall responsibility for managed client networks and their connectivity to CenterGrid

.This includes functional networks in the customers, LAN, WLAN and WAN spaces and encompasses a variety of technologies, manufacturers, protocols, and standards. In this capacity, a Senior Network Engineer also actively participates in ITIL v3-driven incident, problem, change, configuration, performance, capacity management, and continuous improvement of devices and resources monitored and managed by CenterGrid

.
Responsibilities Include

• :
  Designs, develops, configures, deploys, and documents functional and secure network solutions and their required components, as well as the necessary processes and procedures to operationalize them across the organizati
• on.Responds to and resolves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLA
• s).Provides direct customer interaction as needed in support of customer operatio
• ns.Understands Information Technology Infrastructure Library (ITIL), supports and follows predefined ITIL incident, problem, and change management processes in place for each client when working to resolve client’s requests and outag
• es.Provides rotating on-call SME 24x7 after-hours suppo
• rt.Provides technical leadership and acts as a technical resource and escalation point for Tier I and II technical teams, and mentors team membe
• rs.Interact with co-workers to coordinate and disseminate information to complete job assignments in order to attain company service objectiv
• es.Provides and executes periodic environment reviews and client health checks, collects statistical information, monitors growth, and suggests enhancements of services or resiliency of environments to management and the custom
• er.Train junior staff on IT operations and technologi
• es.Maintain IT asset inventory and CM
• DB.Sets course for repeatable processes and automation of recurring tas
• ks.Tracks time utilization using CenterGrid’s standard tooli
• ng.Support Security Incident Response protoco
• ls.Supports Vulnerability Remediation protoco
• ls.Remediates security vulnerabilities per proce
• ss.Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of CenterGrid to ensure adherence in a manner that reflects honest, ethical, and professional behavio
• rs.Supports and conducts oneself in a manner consistent with customer service expectatio
• ns.Other Duties and Responsibilities as assign

ed.
Required Skills and Experie

• nce:
  Minimum of 5 years industry-related experience as a Network Engineer or Network Administrator in Enterprise and Managed Services Networking environm
• ents.Realizes value in end-to-end service delivery as critical to individual and company suc
• cess.Experience/Understanding of network architecture design, implementation, administration and sup
• port.Experience/Understanding of communication and network protocols(TCP/IP, ARP, DNS, HTTP, HTTPS, e
• tc.).Experience/Understanding of MPLS, VPN technologies and protocols (RemoteAccess & Site to Site - IPSEC, L2TP, PPTP, SSL/TLS, SSH, e
• tc.).Experience with a variety of manufacturers and network operating systems (Arista, Cisco, Fortinet, Brocade, Ubiquity, Palo Alto, e
• tc.).Experience/Understanding of wireless networking technolo
• gies.Experience/Understanding of legacy and Next Generation Firewalls and functionality (IDS, IPS, DPI,
• etc.)Familiarity with access control models and network secu
• rity.Experience/Understanding of ticket management soft
• ware.Meets deadlines by prioritizing work requests based on sense of urg
• ency.Follows through with tasks, projects, and troubleshooting with minimal supervi
• sion.Self-starter with excellent organizational, administrative, and interpersonal sk
• ills.Superb customer service sk
• ills.Local travel and overnight travel to CenterGrid and client offices may be necessary (typically less than
• 10%).Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time deli
• very.Stays on the leading edge of technology by learning new techniques and methods through continual educa
• tion.Excellent punctuality and attend
• ance.Able to lift devices weighing over 50

lbs.Preferred Skills and Experi

• ence:
  Experience with VMware NSX (and sub vari
• ants).Experience with SD-WAN technol
• ogies.Experience with VoIP technol
• ogies.Experience with
• SIEM.Preferred 2- or 4-year degree or technical training (technical school or mili
• tary).ITIL v3 Foundations certification de
• sired.Experience with Major Incident su
• pport.Server , Network , A de
• sired.Python/Puppet/Chef/Saltstack/Ansible experience de
• sired.DevOps/DevSecOps experience de