Workstation Technician

Employment Status: Full-Time

FLSA Status: Non-Exempt

Calendar: 240 Days

Experience Required : Minimum of five (5) years work related experience

Minimum Education Requirements: High School diploma or G.E.D.

Department: Technology.

Direct Supervisor: Director of Technology

Primary Work Location: Office setting and building locations

Job Summary : Supports and maintains in-house technology equipment including installing, configuring, diagnosing, repairing and upgrading all District hardware, peripherals and mobile devices ensuring optimal performance on the hardware side of operations. Additionally, knowledge of installing, configuring, and supporting the local area network (LAN), wide area network (WAN), and Internet systems for daily support of the Center School District.

Essential Job Functions

An employee in this position may be called upon to do any or all of the following essential duties:

• Leading, mentoring and coaching other technology team members.
• Communicating ideas for improving company processes with appositive and constructive attitude.
• Ability to prioritize workflow and organize diverse/complex material as well as hand multiple, competing and changing priorities while performing effectively without supervision and on time.
• Taking ownership of end user issues reported and see problems through to resolution.
• Maintain, install, upgrade and troubleshoot hardware, software, and network systems.
• Troubleshoot and diagnose problems with end user equipment such as SMART boards, Interactive Flat Panels, projectors, desktop computers, laptops, printers and more.
• Support mobile devices such as iPads, Chromebooks, laptops, etc. for all district staff and students.
• Install, upgrade, network printers.
• Work on cabling issues in ceilings and walls including terminating and punching down in panels.
• Assist in preforming data backups and disaster recovery operations.
• Providing recommendations for new or updates to policies and procedures related to technology and services.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Administrating network systems (phone system, Internet filter, servers, routers, switches, firewall, wireless, security updates and patches, etc.) to ensure availability to all system users and perform necessary maintenance to support network availability.
• Monitor network performance and troubleshoot complex issues.
• Maintaining currency of knowledge with respect to state-of-the-art technology, equipment and/or systems.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities for Position

Applicants must have the following knowledge, skills, and abilities upon application submission:

Knowledge

• Experience with PC hardware and software installation
• Active Directory/Azure experience
• Local Area Networks (LAN), Wide Area Networks (WAN), and software support systems.
Entry level scripting experience a plus

Skills

• Strong written and oral communications and relational skills.
• Following and relaying complex oral and written instructions, policies and procedures.
• Strong organizational skills.
Strong customer service skills.

Abilities

• Multitasking and prioritizing under pressure.
• Work independently.
• Lift up to 50 pounds to shoulder height.
• Climb and work on ladders.
• Establish and maintain effective working relationships with associates, teachers, parents, and the public.
• Effectively welcome and embrace differences among employees and citizens.
Must be able to work a flexible schedule as needed.

**This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties. Therefore, it is also not, nor can it be implied to be, a contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. Must be able to successfully complete an intense background investigation.