Personal Care Management (PCM) Intake and Referral Specialist

$250 Bonus paid at the successful completion of the 90 day probationary period.

Center for Living & Working, Inc. (CLW) is located in Worcester, Massachusetts and is a 501 (c)(3) non-profit agency founded in 1975 by a core group of young adults with disabilities. CLW is a consumer-directed, multi-programmed, multifaceted agency, dedicated to the empowerment of all persons with disabilities to live as independently as possible. CLW provides five core services: Advocacy, Skills training, Peer support, Information and Referral and Transitions.

Responsibilities:

• Obtain all relevant information to determine eligibility and refer individuals for intake, as appropriate.
• Collect and document complete and accurate demographic, medical, health insurance and other ancillary information on individuals interested in the MassHealth PCM Program.
• Ensure the completion of the intake process by tracking and following up on required components through excel spreadsheets.
• Maintain in-depth understanding and remain current on all aspects of MassHealth PCM Program and eligibility criteria.
• Provide Information and Referral (I&R) and at times Information and Orientation (I&O) for individuals requesting services.
• Receive and process calls, emails, fax and online application from individuals requesting to be considered for the MassHealth PCM Program.
• Maintain Call log Spreadsheet under 50 consumer referrals.
• Communicate with plans when additional information is needed for consumers to receive PCA services.
• If an individual is not eligible for the MassHealth PCM Program, refer individuals to other agencies for services to best meet their needs.
• Participate in internal and/or external trainings to expand knowledge base and improve quality of services provided.
• Represent CLW, as requested from time to time, at state and local meetings, to include outreach to external organizations on programs and services and disability awareness.
• Maintain all necessary records and files.
• Assign new intakes to the appropriate staff member.
• Other duties as assigned.

Essential Functions:

• Frequent communication (orally and/or in writing) with consumers, staff, medical providers, state agencies, business partners/vendors and other third parties.
• Understand the requirements of the PCM/IL programs and to be able to assess and refer the consumer/guardian regarding their qualifications for the program(s).
• Accurately enter information into database.
• Use office machinery, including calculators.
• Maintain strict confidentiality for the relevant population (consumers, employees, business partners, etc.).

Education:

• High School or equivalent (GED) required, Associate Degree in human services or related field preferred.
• Relevant experience may be substituted for educational requirements.

Experience:

• Minimum 2-4 years of related experience working with individuals with disabilities, required.
• 1 Year of experience with the PCM program and Information & Referral, preferred.
• Excel, Microsoft Office and database management.

Possess the ability to:

• Work independently and as a team member
• Work effectively with individuals with diverse disabilities and cultures
• Prioritize and meet deadlines
• Problem solve
• Speak and write/read Spanish fluently

Familiarity with:

• Independent Living issues and philosophy.
• Community resources and local service system for persons with disabilities and how to arrange for services.
• MassHealth, state agencies and provider service system available to serve individuals with disabilities.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer. e.
• Must be able to lift up to 15 pounds at times.

Benefits offered:

• Medical and Dental Insurance (Blue Cross Blue Shield & Delta Dental
• Paid vacation & sick time
• 13 paid holidays
• 403 (b) retirement plan with employer matching
• Long-term disability
• Life Insurance
• Supplemental Insurance - Aflac
• Paid mileage and parking
• Tuition Remission through Provider's Council

Individuals with disabilities are strongly encouraged to apply!

Job Type: Full-time

Pay: $19.20 per hour

Expected hours: 40 per week

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Human Services: 1 year (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: Hybrid remote in Worcester, MA 01608

Salary : $19