What are the responsibilities and job description for the Front Desk/Night Audit - Part time position at Center Inn?
Front Desk/Night Audit - Part Time | Center Inn in Sioux Falls, SD
About Us
Welcome to Center Inn, the premier hotel in Sioux Falls, SD. We pride ourselves on providing exceptional hospitality and comfortable accommodations to our guests. As a locally owned and operated establishment, we value our community and strive to create a welcoming environment for both our guests and team members.
Job Description
About the Role
At Center Inn, we are seeking a motivated and friendly individual to join our team as a Front Desk/Night Audit staff member on a part-time basis. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their needs are met throughout their stay. Additionally, you will be responsible for the accurate completion of nightly audits and financial reporting.
Key Responsibilities
- Welcome and check-in guests with a warm and friendly attitude, making them feel valued and appreciated.
- Answer phone calls and provide information about hotel services, facilities, and local attractions.
- Handle guest requests and complaints efficiently and professionally, ensuring their satisfaction.
- Conduct night audit procedures, including the accurate completion of reports and balancing of accounts.
- Assist with the overall cleanliness and appearance of the front desk area and lobby.
- Maintain a thorough knowledge of hotel policies, promotions, and events to effectively assist guests.
- Follow safety protocols and ensure the security of guest information and belongings.
- Collaborate with other team members to create a positive and cohesive work environment.
Qualifications and Skills
- Previous experience in a customer service or hospitality role is preferred.
- Excellent communication and interpersonal skills to effectively interact with guests and team members.
- Strong attention to detail and the ability to handle multiple tasks accurately and efficiently.
- Proficient computer skills, including knowledge of hotel management software.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Positive attitude, a willingness to learn, and a passion for providing outstanding service.
About You
As a member of the Center Inn team, you will play a vital role in creating memorable experiences for our guests. If you have a friendly and outgoing personality, a dedication to customer satisfaction, and a commitment to excellence, we would love to hear from you. Join us in delivering unparalleled hospitality and become a part of our close-knit community.