What are the responsibilities and job description for the Resident Support Specialist - (BH - WE Night) position at Center for Veterans Issues, Inc.?
Job Purpose
The weekend second shift Residential Support Specialist is vital in supporting homeless Veterans in our transitional housing programs. This position ensures a safe, supportive, and structured environment for residents while facilitating their access to services that promote stability, wellness, and long-term housing success.
Key Responsibilities
Resident Support and Monitoring
- Provide day-to-day supervision, engagement, and support to residents.
- Conduct hourly wellness and safety checks.
- Offer emotional support and de-escalation during resident crises.
- Assist residents with daily living skills, chores, and compliance with facility rules.
Program Coordination
- Maintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards.
- Collaborate with case managers, clinicians, and other service providers to support individualized care plans.
Facility Operations
- Monitor and report facility maintenance or safety issues to the VPC Receptionist.
- Ensure the cleanliness and orderliness of common areas; support residents in maintaining their personal spaces.
- Administer and monitor curfews, sign-in/out logs, and visitor policies.
Crisis Response & Safety
- Intervene appropriately in emergencies (medical, behavioral, environmental).
- Follow protocols for substance use incidents, conflicts, or mental health crises.
- Maintain confidentiality and ethical boundaries in all interactions.
Grant and Compliance Support
- Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants).
- Uphold policies and procedures related to grant compliance and service delivery standards.
All other duties as assigned
Key Performance Indicators
- 100% of incident reports are completed accurately by the end of the shift
- 100% of bed-checks are completed and noted daily
- 85% of members are completing their chores daily.
- 100% of maintenance and safety issues are reported in under two hours.
- 90% positive feedback from members.
Qualifications
- Female only due to drug screening
- High School diploma or GED, CBRF preferred
- Some experience with security and maintenance
- Valid driver’s license with a good driving record
- CPR/First Aid certified
We are an EEOC/AA/ADA employer.