What are the responsibilities and job description for the Program Director position at CENTER FOR URBAN COMMUNITY SVC?
The Center for Urban Community Services (CUCS) is an acclaimed human services organization and one of the nation’s largest providers of housing and social services. CUCS provides integrated programs that link housing, health, and social services for individuals and families who are homeless, low-income, living with mental illness, or have other special needs in New York City.
CUCS invites applications for a Program Director position for The Lenniger, a 91 unit supportive housing site located in the Tremont section of the Bronx, serving 33 low-income and 58 formerly homeless families and individuals. The site consists of two buildings located across the street from each other.
CUCS provides comprehensive on-site social services using a recovery orientation, which includes evidence based practices with particular emphasis on mental health and substance use recovery and a family systems approach for families.
The Program Director is a key leader at CUCS, responsible for the strategic, operational, and clinical oversight of a client-centered program serving New Yorkers impacted by homelessness, mental illness, substance use, and financial hardship. Grounded in CUCS’s mission and values, the Program Director ensures the delivery of high-quality, trauma-informed, person-centered, and culturally responsive services.
This role requires a dynamic, equity-driven leader with strong clinical and operational expertise, exceptional emotional intelligence, and a commitment to accountability and collaboration. The Program Director builds and supports high-performing teams, ensures regulatory compliance, manages program budgets, and cultivates partnerships with funders, community organizations, and government agencies.
As a member of CUCS’s agency leadership team, the Program Director drives program outcomes, staff development, and service innovation, while contributing to agency-wide initiatives, promoting a culture of inclusion, and leveraging data for continuous improvement and impact.
Essential Functions include, but are not limited to:
- Program Oversight and Development
- Oversight of clinical/ case management services
- Team Oversight and Development
- Effective People Management
- Collaborate with internal departments
- Compliance, Quality, and Risk Management
- Budget Management
- External Stakeholder and Community Engagement
- Crisis & Incident Response Management
- Manage Metrics and Outcomes
- Oversight of Program Space